FAQs: Our Service

Taking your much loved pet to an unfamiliar vet when you need one most can be a daunting decision. To help put you at ease, we've compiled some of our most frequently asked questions.

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Who are Vets Now?

Vets Now are the leading provider of out of hours veterinary care in the UK. We work alongside your daytime practice to ensure you have access to a vet whenever you need one, regardless of the time of day or night.

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Why has my daytime practice chosen to use Vets Now?

There are lots of reasons but the main objective is to provide the best possible care to you and your pet after hours as well as during normal daytime hours.

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What should I do if I'm concerned about my pet and my regular vet is closed?

If you have a regular vet, always call them first to check what out of hours arrangements they have in place for you and your pet – even if they are closed, they will have a recorded message guiding you on what to do.

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Do Vets Now do house visits?

As with the vast majority of practices across the UK, our preferred option in most cases is for the animal to be treated at our clinic where the vets and nurses have direct access to the equipment and facilities necessary to provide the best possible care.

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What should I expect when I visit Vets Now?

Emergency vets will always see and treat the sickest pet first. If possible, call the clinic ahead of time to let them know when to expect you and to give them enough information for them to ascertain what kind of emergency it is.

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Why are Vets Now prices higher than my regular vet?

Vets Now treatment prices are representative of the consistent, high quality out of hours service we provide. Like any other vet, we love animals and we endeavour to balance the best possible veterinary care with a realistic price.

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What happens when you close and my pet needs further treatment?

If your pet needs further treatment, they will be transferred back to your regular daytime practice once they reopen (normally the following morning), but only if they are deemed stable to travel.  

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Why are Vets Now prices higher than my regular vet?

Vets Now treatment prices are representative of the consistent, high quality out of hours service we provide. Like any other vet, we love animals and we endeavour to balance the best possible veterinary care with a realistic price.

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How do I pay?

Unlike daytime vets, the vast majority of cases we see are on a one off basis, so we need to ask for payment at the time of treatment to ensure that costs can be covered.

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What if I can't afford the treatment costs?

We understand that paying for veterinary treatment, especially for an unplanned emergency, can be a real struggle for some pet owners.

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Are Vets Now fees covered by my pet insurance?

Vets Now fees should be covered in the same way as any other veterinary fees by your insurance company.  If you are in any doubt, check the detail of your policy with your provider.

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