Video Vet

Worried about your pet? Video chat with a vet within minutes

Book an online video chat with one of our emergency vets and talk through your concerns from the comfort of your own home.

We're here for you between 8am and 11pm, seven days a week.

Book an appointment now

How our online vet advice service works

  1. How much does it cost?

    A 10-minute video advice consult costs just £24 which you can pay online using a credit or debit card. Just choose a suitable time for your appointment, and you’ll be directed to our payment form. If your pet needs to be seen at one of our clinics, we’ll refund this £24 back to you.

  2. What will happen?

    You explain your pet’s symptoms to our online vet, and they examine them by looking and listening to their symptoms on the screen. The vet will either offer advice on caring for your pet at home or, if it’s an emergency, they will help you arrange treatment.

  3. How do I book?

    On your smartphone, computer or tablet, click ‘book now’ to choose from the list of available time slots. Fill in a short form about your pet and use a credit or debit card to pay. Once you’ve booked your video vet consultation, you’ll receive an email to click on your appointment time.

Your Experiences

  • CGH

    Video call was just what we needed when I couldn’t get an emergency appointment at my own vet. The vet was easy to speak to, very thorough and recommended we wait until Monday when our own vet opened as she didn’t consider it an emergency.

  • Jack

    Had a small worry with our kitten so I opted for a Video call with a vet. Extremely professional and pleasant, put myself and my partner at ease with clear instruction on how to rectify/monitor the issue. Would recommend the video call to anyone

  • Angela Kidd

    As our usual vets were closed we contacted Vets Now, first by video conference and then travelling to the practice in Sheffield. All the members of staff we dealt with were lovely and compassionate and I wanted to say a big thank you for the kindness shown

  • J Hines

    I got a video appointment within the hour, the vet filled me with confidence and asked many questions. The email I received confirming what was said and what to look out for was fantastic. I was very impressed, wouldn’t hesitate to use this service again.

  • Rosmery Hind

    First time using such an online service – very helpful in all respects. Unhurried, friendly, reassuring. Would certainly use this service again.

  • Craig Chapman

    Fantastic service. Especially for those instances when your pet ‘isn’t right’ and want a second opinion but are unsure if it warrants an emergency trip to vet. Thoroughly recommend service. Treatment advised and medication recommended.

Image of online vet chat and advice at Vets Now

Is an online video consultation right for me?

If you’re worried about your pet and your regular vet is closed, we’re here for you. Our vet can talk through your concerns and give you advice and peace of mind, or let you know if your pet needs to be seen at one of our clinics.

Please be aware that our vets may be unable to prescribe medication via video consult.

Book an appointment now

Our online video vets

What might be life-threatening:

Here are just some of the conditions our vets deem to be potentially life-threatening. In all of these cases, your pet may need urgent emergency treatment so please contact your nearest Vets Now clinic immediately.

  • Breathing difficulties
  • Open wound injuries or significant bleeding
  • Seizing/fitting
  • Collapse
  • Trauma (e.g. car accidents)
  • Male cats struggling to pass urine or faeces
  • Rabbits neglecting food
  • Any illness or injury in pets younger than 2 weeks old

  • Swallowing hazards i.e. toys/ clothes etc
  • Ingestion of toxic/harmful substances
  • Eye problems
  • Severe vomiting or diarrhoea especially if your pet appears quiet or depressed or if it is going on for a long time (more than 24 hours)
  • Swollen abdomen or retching (especially large dogs)
  • Loss of thirst & appetite
  • Struggling to give birth