A 10-minute online vet consult costs just £24 which you can pay online using a credit or debit card. We will refund your online video vet consultation if we recommend an in-person follow up within 48 hours.
What will happen?
You explain your pet’s symptoms to our online vet, and they examine them by looking and listening to their symptoms on the screen. The online vet will either offer advice on caring for your pet at home or, if it’s an emergency, they will help you arrange treatment.
How do I book?
On your smartphone, computer or tablet, click ‘book now’ to choose from the list of available online vet time slots. Fill in a short form about your pet and use a credit or debit card to pay. Once you’ve booked your online video vet consultation, you’ll receive an email to click on your appointment time.
Watch our video
Your Experiences
Angela Newman
I spoke with Dave after my cavalier ate a bar of dairy milk I was stashing from the kids! (110g one not the small one!) Dave totally put me at ease after calculating his weight and how much Rocky had ingested and talked me through what to keep an eye out for! Such a good service! Thanks so much
Jess
Laura was perfectly on time for the appointment and straight away was trying to see what she could do to help! She was kind, polite and personable; and she really helped to put my mind at ease. I really feel like she cared and wanted the best for my pet. Will definitely use & recommend this service in future.
Richard Sleeman
I was really worried about our cat Mabel, who was completely lacking in energy. The vet, Elise Bardesley-Anderson, was very patient, reassuring, thorough and helpful. I have since discovered that Mabel ate some of our neighbours African lilies from their garden!
J Hines
I got a video appointment within the hour, the vet filled me with confidence and asked many questions. The email I received confirming what was said and what to look out for was fantastic. I was very impressed and wouldn’t hesitate to use this service in the future.
Maria
We were a little worried about our puppy. Once we spoke to the vet through the video call it really helped us to calm down and know what we should do about his condition. Really great service and really nice people.
Anne O'Donnell
Really kind and reassuring. Glad I booked a consultation
Annabel Burey
Really helpful, listened to all questions and really thorough with solutions. very polite!
Eduardo de la Vega Toledo
I was reluctant at the beginning with having an online consultation, but when the veterinarian started with the attention was very professional. She made every minute of the consult count and give us a potential diagnostic for the allergies that my dog had. I completely recommend this service as a gatekeeper system in emergency solving. So thankful of Eleanor Holland!! Azafran would be better soon 🙂
Is an online vet consultation right for me?
If you’re worried about your pet and your regular vet is closed, we’re here for you. Our online vet can talk through your concerns and give you advice and peace of mind, or let you know if your pet needs to be seen at a clinic.
For more information, please read our Video Vets Now faqs.
Please be aware that our vets are unable to prescribe medication via video consult.
My name is Laura. I was born in Vigo. I graduated from the USC in 2013 where I completed a rotating small animal internship. I have been working for Vets Now since 2017 and enjoying emergency and critical care. I will be delighted to help you via webcam.
Book an online video chat with one of our emergency vets and talk through your concerns. We’re here for you between 8am and 11pm, seven days a week.
I’m Raquel, I graduated as a veterinary surgeon in the year 2000 and have spent the last 20 years working in emergency and critical care and as a senior orthopaedic and soft tissue surgeon across the UK, Spain, and Germany.
Book an online video chat with one of our emergency vets and talk through your concerns. We’re here for you between 8am and 11pm, seven days a week.
Hello! My name is Dave. I graduated from Cambridge Veterinary School in 2011. I started off in a very James Herriot lifestyle in the north of England treating a huge variety of both furry and feathered individuals but have since developed my passion for veterinary A&E. For the last few years I have been the lead veterinary surgeon in our Sheffield clinic.
Alongside this role I’m delighted to have the opportunity to help our pets and owners in their own homes via their webcams!
Book an online video chat with one of our emergency vets and talk through your concerns. We’re here for you between 8am and 11pm, seven days a week.
My name is Eleanor. I graduated from the Royal (Dick) School of Veterinary Studies in 2017. I then completed a small animal rotating internship at Vets Now’s Glasgow hospital.
I have since worked all over Scotland with a continued passion for emergency medicine.
Book an online video chat with one of our emergency vets and talk through your concerns. We’re here for you between 8am and 11pm, seven days a week.
My name is Ashleigh. I graduated from the University of Liverpool Vet School in 2008 and live in the North West of England. I am from Northern Ireland and worked in small animal practice until I joined Vets Now in 2014. I am currently studying for my certificate in emergency and critical care with BSAVA.
Book an online video chat with one of our emergency vets and talk through your concerns. We’re here for you between 8am and 11pm, seven days a week.
My name is Elise. I am a graduate of the Royal (Dick) Veterinary School in Edinburgh in 2013. I have worked as a small animal first opinion vet in busy London for several years before returning to Edinburgh with my family and fluffy, spoiled cat. I started working for Vets Now as I developed a passion for emergency medicine and am currently pursuing a post-graduate certificate in emergency and critical care.
Book an online video chat with one of our emergency vets and talk through your concerns. We’re here for you between 8am and 11pm, seven days a week.
My name is Louisa. I have been working with Vets Now for 5 years dealing with all sorts of animals needing emergency care. I find it very fulfilling being there to help pets when needed as illness can happen at any time and it’s great to be able to help.
Book an online video chat with one of our emergency vets and talk through your concerns. We’re here for you between 8am and 11pm, seven days a week.
My name is Diane. I graduated from the Royal (Dick) School of Veterinary Studies in 1998. I have worked in mixed and small animal practices, mainly in Scotland, since then. I completed a certificate in Small Animal Medicine in 2015 and am registered as an advanced practitioner. I have always done emergency work and took on a role with Vets Now in 2019. I love the varied and challenging workload that it brings. I am very excited to now be working with Video Vets Now and being able to help pets from the convenience of their own homes.
Hi, my name is Amanda and I graduated from the Royal Veterinary College in 1999. I started my career working in mixed practice for two years and have worked in small animal practice since. I have worked in both busy hospitals and quieter small animal clinics and thoroughly enjoy being able to help animals.
Ana graduated from Portugal in 2005. After 5 years working in a busy first opinion hospital there, she moved to the UK to complete a 1 year rotating internship in a referral center. She then spent several years in the UK further expanding her experience in emergencies and critical care, internal medicine, and acupuncture and physiotherapy. Ana has a certificate in Rehabilitation and Physiotherapy and is also an RCVS Certificate Holder in Small Animal Medicine. She enjoys all aspects of Veterinary Medicine and is currently based in Portugal, where she found the right work-life balance to allow her to spend quality time with her family, while still continuing to develop her career in the UK through telemedicine.
Hi, my name is Lara. I graduated from Bristol Vet School in 1994. I worked in general small animal practice for 17 years before joining Vets Now in 2010. I live in the South West of England with my own menagerie of animals and fish. I enjoy being able to help pets and their owners with emergencies that happen outside of normal hours- both in the Vets Now Chippenham clinic and now by video link too!
Hi, my name is Rebekah. I graduated from Edinburgh Vet School in 2011. I worked in general practice in Fort William then South Lanarkshire before joining Vets Now in 2017. When I’m not working I can usually be found in the gym, Munro bagging or traveling across the globe
Hello, my name is Shelley and I graduated from the Royal Veterinary Collage in 2002 and have worked in small animal practice ever since. I joined Vets Now just over 7 years ago as a locum to top up my work in general practice and to be able to continue to work in emergency medicine.
I now split my time between working at the Winchester Vets Now clinic as well as Video Vets Now during the weekends, but still spend some time during the week working in general practice.
I live on a farm with my family and a menagerie of animals who keep me busy in my spare time.
My name is Gosia. I graduated from Wrocław Veterinary School in Poland in 2012 and shortly after I began my career in the UK. I worked at a mixed practice for about 4 years before joining Vets Now Lincoln in 2018. Then, I completed a rotating internship programme at Vets Now Hospital in Manchester before moving back to Lincoln to join a first opinion small animal hospital and rejoining Vets Now clinic and most recently the Video Vet Team.
I really enjoy helping animals and their humans with all sorts of pet health issues and I’m excited about the opportunity to bring my expertise to your own home when it’s needed urgently.
My name is Dominika, and I graduated from University of Life Sciences in Lublin, Poland in 2009 and I have been working as an out-of-hours emergency Vet for Vets Now since 2014.
During that time, I have followed two of my interests: one in Emergency and Critical Care, passing the BSAVA PGCertSAECC; and the second in Diagnostic Imaging, passing the GPCert(DI). My strong beliefs in animal welfare have seen me volunteering and fundraising for various charities all over the world.
I’m excited to be working with the Video Vet team and look forward to helping you and your pet.
My name is Ana, and I’m from Santander in Spain. I graduated from Leon university in 2012, and I’ve been working in the UK pretty much all the time since. I used to do first opinion until I joined Vets Now in 2017, where I found my passion for ECC. I got my Advanced Practitioner status last year and
I’m currently studying towards the ECC certification.
I work at Farnham clinic along their amazing team but also took this video vet role recently so I could help owners and pets in need via webcam.
My hobbies are travelling and sports, especially running and padel (a variety of squash).
Hi there, I’m Debra. I graduated from the Royal Veterinary College in 2008 and worked for 11 years in a rural mixed practice in Snowdonia, where I had the opportunity to treat many different types of animals and their ailments. I joined Vets Now in 2018, working in their Wrexham clinic and more recently became a part of the Video Vet team.
When not at work, I am kept busy by my 2 children. I also volunteer in the local community and enjoy mountain biking and hiking.
I started my career in the North East at a busy day practice before moving to an emergency night vet position in Sheffield from 2012. I have since studied further qualifications in emergency medicine to become an Advanced Practitioner and really enjoy the fast-paced animal A&E environment.
In my time off, I have a collection of pets and children that keep me busy as well as an interest in scramble hikes through the Peak District with my husband.
I graduated in 1992 from University College Dublin and spent my first two years as a Companion Animal Medicine Intern at Glasgow Vet School. I then spent six years in companion animal private and charity practice in Scotland before spending four years working for the RSPCA at their Wildlife Hospital and Rehoming Cattery in Cheshire.
In 2002 I started an eight-year spell in the field of emergency out-of-hours veterinary medicine, working for Vets Now in Glasgow and Stoke.
By 2010, feeling a little homesick, I returned home and spent six years working in a companion animal veterinary hospital in Drogheda. Another six-year spell in the field of emergency and out-of-hours veterinary care followed with the Pet Emergency Hospital in Dublin. During those six years, I also started working part-time for the animal welfare veterinary charity, the Irish Blue Cross. I continue to work in a clinic for the Irish Blue Cross as I love meeting patients and their owners in person.
I started working as a telemedicine triage vet for Vets Now in July 2022, where I enjoy being able to assess patients and assist their owners in finding the best possible care for them. My special veterinary interests include veterinary care of elderly patients, client education and the promotion of animal welfare.
In my free time, when not working or being a Mum, I participate in a monthly ‘Ask The Vet’ radio phone-in slot, enjoy walking our spaniel Robin and spend time chilling out with our cats Arthur and Merlin.
Hi, my name is Amy. I graduated from the University of California Davis School of Veterinary Medicine in 1999. I followed my British husband to the UK two years later and have been here ever since. I started my career in small animal general practice, but for the past 10 years, I have worked exclusively in small animal emergency medicine in the Vets Now clinics.
I enjoy the unique challenges and pace of emergency work and recently completed a postgraduate certificate in emergency practice. I appreciate the stress and difficulties that pet owners face when emergencies happen, and I hope that as a Video Vet, I offer needed guidance, support and peace of mind during a stressful time.
Hi, my name is Marieke. I graduated from The Royal Veterinary College in 2011. I worked in mixed practice for 4 years, and then general small animal practice, before joining Vets Now at the start of 2022. I have a special interest in chronic pain management and osteoarthritis and have a qualification in Veterinary Acupuncture. I still work in general small animal practice, and also locum for a Veterinary physiotherapy and rehabilitation clinic.
I have worked for Vets Now both in clinic and now online and enjoy being able to help animals and people from the comfort of their own homes.
Hi, my name is Suzanna, and I graduated from the Royal Veterinary College in London in 2014. After working in sunny Cornwall for a few years, I moved to Kent at the start of 2020 and started working at Vets Now’s Herne Bay clinic, and joined the Video Vet team this September.
I especially enjoy working in emergency medicine, and hope to be able to help more pets from the convenience of their own homes. I also have an interest in exotic pets and wildlife.
Hello! My name is Laura. I was born in the Canary Islands and graduated from the ULPGC in 2014 ,where I completed a small animal internship and had my first taste of emergency and critical care medicine.
After working in Spain for several years, I decided to move to the UK in 2020, and I have been working for Vets Now since then.
I have two very spoiled cats that insist on consulting with me sometimes.
I would love to help you and your furry companions in those stressful moments we experience when they are unwell.
Hi, I’m Darren and I graduated from Nottingham University as one of the first cohort back in 2011. had always had an interest in emergency medicine and completed a post graduate certificate in 2020 through BSAVA and VetsNow.
Alongside Video Vets I hold a role as a senior surgeon at another practice, where I work when not supporting your pets online. At present I am currently exploring my other interest by studying for a certificate in advanced soft tissue surgery.
I love how we, as vets, can now provide some basic care via the web. It is especially important if urgent intervention is needed prior to getting your pet(s) into a surgery for direct treatment. Basic first aid helps humans before medics see us and the same applies to animals.
My name is Tamir. I am a graduate of Glasgow Veterinary school in 2001. I have worked as a small animal first opinion vet for the last 21 years. I have joined Video Vets Now in 2021 to support clients via video consultations.
I am happy to help you from the convenience of your own home.
Since graduation in 2014 from Royal (Dick) School of Veterinary Studies, I have worked as a mixed practitioner in the Highlands and Islands and currently split my time between a mixed practice and as a Video Vet. I have an interest in preventative medicine and providing veterinary care to remote areas. When not working, I can be found tending to my dog and cat, a flock of sheep, and an ever-growing poultry collection.
Here are just some of the conditions our vets deem to be potentially life-threatening. In all of these cases, your pet may need urgent emergency treatment so please contact your registered vet or find your nearest Vets Now clinic immediately.
Breathing difficulties
Deep or extensive wound injuries or significant bleeding (dripping)
Prolonged seizure/fitting (more than 2 continuous minutes or more than 2 separate fits)
Collapse
Serious trauma (e.g. car accidents)
Male cats struggling to pass urine or faeces
Rabbits neglecting food
Swallowing hazards i.e. toys/ clothes etc
Ingestion of toxic/harmful substances
Eye problems
Severe vomiting or diarrhoea especially if your pet appears quiet or depressed or if it is going on for a long time (more than 24 hours)
Swollen abdomen or retching (especially large dogs)
Once you have booked an appointment, you will receive a confirmation email with a link to join your video chat. It works just like a Facetime or Zoom call. You don’t need any special gadgets or technology, just a webcam and mic so the vet can see and hear you and your pet. You can use your mobile, desktop, laptop or tablet. Most have built-in webcams and mics.
Make sure your pet is with you. The vet can gain plenty of information and provide reliable advice based on your pet’s behavior, demeanor, physical characteristics and body language – all of which they can observe on a webcam.
Video consults are scheduled to last 10 minutes. To get the most out of your video chat, please make sure you’re ready to join at the right time. If you have more than one problem to discuss with the vet, you may need to book 2 or more appointments.
Video Vets Now works on a mobile, laptop, desktop or tablet. The vet will want to see your pet and talk with you face-to-face, so it is best to sit with your pet in a well-lit area with little background noise. You will also need a decent internet connection.
You will also need access to the email address and mobile phone that you provided when you booked your appointment, so that the vet can contact you if there are any technical problems with your video link.
If you experience any of the following problems with your online consultation, contact [email protected]:
You don’t receive your booking confirmation email
You don’t receive a link to take you to your video consultation
There’s a problem with the payment process
You’re having difficulties with your internet connection
You miss your consult
Please remember, our vets will use the phone number and email address you provided if they are unable to reach you via the video chat link within the booking email. The phone number will come up as ‘No caller ID.’
The service is only available to UK residents. If you reside outside the UK, you should contact a veterinary surgeon in your own country who will be more familiar with local diseases and health problems.
We know that being a pet owner can sometimes be a worry. We’re here to answer any questions or concerns you may have. On most occasions, we can help you decide the right course of action for the health and wellbeing of your pet.
Video Vets Now is most suited to non-urgent queries. It can be used for general advice and guidance on whether you should be seen in clinic.
Here are some of the conditions our vets deem to be potentially life-threatening and are not suitable for Video Vets Now. In each case, your pet may need urgent emergency treatment so please contact your registered vet or out-of-hours care provider immediately.
Breathing difficulties
Deep or extensive wound injuries or significant bleeding (dripping)
Seizing/fitting
Collapse
Trauma (e.g. car accidents)
Male cats struggling to pass urine or faeces
Rabbits neglecting food
Any illness or injury in pets younger than 2 weeks old
Swallowing hazards i.e. toys/ clothes etc
Ingestion of toxic/harmful substances
Eye problems
Severe vomiting or diarrhoea, especially if your pet appears quiet or depressed or if it is going on for a long time (more than 24 hours)
Swollen abdomen or retching (especially large dogs)
The service is most appropriate for dogs, cats, domestic birds and small furries (such as guinea pigs, hamsters and rabbits). It is not recommended for exotic animals and we cannot provide video consultations for farm animals.
You are unable to complete your consultation due to a technical problem related to our software or services.
The vet is unable to provide you with any information, guidance or advice.
If you believe you are entitled to a refund, you should contact us as soon as possible in writing (by email to [email protected]). We will then verify your entitlement to a refund and, if appropriate, complete the refund as soon as possible.
During your video consultation, you will be advised whether you should visit a vet in practice. If we recommend you are seen, we will refer you to your registered practice, help you find one closest or arrange an emergency appointment with Vets Now if it is out of traditional vet practice hours.
If you are seen within 48 hours of your video consultation, we will refund the cost of your video consult. More information can be found here Video Vets Now Refund.
Video Vet
Video chat with our UK online vets in minutes from the comfort of your own home. We're here for you from 8am to 11pm daily.
