A 10-minute video consult costs just £24 which you can pay online using a credit or debit card. We will refund your video consultation if we recommend an in-person follow up within 48 hours.
What will happen?
You explain your pet’s symptoms to our online vet, and they examine them by looking and listening to their symptoms on the screen. The vet will either offer advice on caring for your pet at home or, if it’s an emergency, they will help you arrange treatment.
How do I book?
On your smartphone, computer or tablet, click ‘book now’ to choose from the list of available time slots. Fill in a short form about your pet and use a credit or debit card to pay. Once you’ve booked your video vet consultation, you’ll receive an email to click on your appointment time.
Watch our video
Your Experiences
Angela Newman
I spoke with Dave after my cavalier ate a bar of dairy milk I was stashing from the kids! (110g one not the small one!) Dave totally put me at ease after calculating his weight and how much Rocky had ingested and talked me through what to keep an eye out for! Such a good service! Thanks so much
Jess
Laura was perfectly on time for the appointment and straight away was trying to see what she could do to help! She was kind, polite and personable; and she really helped to put my mind at ease. I really feel like she cared and wanted the best for my pet. Will definitely use & recommend this service in future.
Richard Sleeman
I was really worried about our cat Mabel, who was completely lacking in energy. The vet, Elise Bardesley-Anderson, was very patient, reassuring, thorough and helpful. I have since discovered that Mabel ate some of our neighbours African lilies from their garden!
J Hines
I got a video appointment within the hour, the vet filled me with confidence and asked many questions. The email I received confirming what was said and what to look out for was fantastic. I was very impressed and wouldn’t hesitate to use this service in the future.
Maria
We were a little worried about our puppy. Once we spoke to the vet through the video call it really helped us to calm down and know what we should do about his condition. Really great service and really nice people.
Anne O'Donnell
Really kind and reassuring. Glad I booked a consultation
Annabel Burey
Really helpful, listened to all questions and really thorough with solutions. very polite!
Eduardo de la Vega Toledo
I was reluctant at the beginning with having an online consultation, but when the veterinarian started with the attention was very professional. She made every minute of the consult count and give us a potential diagnostic for the allergies that my dog had. I completely recommend this service as a gatekeeper system in emergency solving. So thankful of Eleanor Holland!! Azafran would be better soon 🙂
Is an online video consultation right for me?
If you’re worried about your pet and your regular vet is closed, we’re here for you. Our vet can talk through your concerns and give you advice and peace of mind, or let you know if your pet needs to be seen at a clinic.
For more information, please read our Video Vets Now faqs.
Please be aware that our vets are unable to prescribe medication via video consult.
My name is Laura. I was born in Vigo. I graduated from the USC in 2013 where I completed a rotating small animal internship. I have been working for Vets Now since 2017 and enjoying emergency and critical care. I will be delighted to help you via webcam.
Book an online video chat with one of our emergency vets and talk through your concerns. We’re here for you between 8am and 11pm, seven days a week.
I’m Raquel, I graduated as a veterinary surgeon in the year 2000 and have spent the last 20 years working in emergency and critical care and as a senior orthopaedic and soft tissue surgeon across the UK, Spain, and Germany.
Book an online video chat with one of our emergency vets and talk through your concerns. We’re here for you between 8am and 11pm, seven days a week.
Hello! My name is Dave. I graduated from Cambridge Veterinary School in 2011. I started off in a very James Herriot lifestyle in the north of England treating a huge variety of both furry and feathered individuals but have since developed my passion for veterinary A&E. For the last few years I have been the lead veterinary surgeon in our Sheffield clinic.
Alongside this role I’m delighted to have the opportunity to help our pets and owners in their own homes via their webcams!
Book an online video chat with one of our emergency vets and talk through your concerns. We’re here for you between 8am and 11pm, seven days a week.
My name is Eleanor. I graduated from the Royal (Dick) School of Veterinary Studies in 2017. I then completed a small animal rotating internship at Vets Now’s Glasgow hospital.
I have since worked all over Scotland with a continued passion for emergency medicine.
Book an online video chat with one of our emergency vets and talk through your concerns. We’re here for you between 8am and 11pm, seven days a week.
My name is Ashleigh. I graduated from the University of Liverpool Vet School in 2008 and live in the North West of England. I am from Northern Ireland and worked in small animal practice until I joined Vets Now in 2014. I am currently studying for my certificate in emergency and critical care with BSAVA.
Book an online video chat with one of our emergency vets and talk through your concerns. We’re here for you between 8am and 11pm, seven days a week.
My name is Orla. I am from Ireland and I graduated from UCD in Dublin in 2012. Following 18 months in a mixed practice in Bedfordshire, I completed a rotating small animal internship in Glasgow University Veterinary Hospital. It was here that I first developed a keen interest in veterinary emergency and critical care. I joined the team at the Vets Now hospital in Manchester in 2018 and completed a postgraduate certificate in Diagnostic Imaging in the same year. I have recently taken a new role with Vets Now Video Vet providing advice to pet owners in their own homes.
Book an online video chat with one of our emergency vets and talk through your concerns. We’re here for you between 8am and 11pm, seven days a week.
My name is Elise. I am a graduate of the Royal (Dick) Veterinary School in Edinburgh in 2013. I have worked as a small animal first opinion vet in busy London for several years before returning to Edinburgh with my family and fluffy, spoiled cat. I started working for Vets Now as I developed a passion for emergency medicine and am currently pursuing a post-graduate certificate in emergency and critical care.
Book an online video chat with one of our emergency vets and talk through your concerns. We’re here for you between 8am and 11pm, seven days a week.
My name is Louisa. I have been working with Vets Now for 5 years dealing with all sorts of animals needing emergency care. I find it very fulfilling being there to help pets when needed as illness can happen at any time and it’s great to be able to help.
Book an online video chat with one of our emergency vets and talk through your concerns. We’re here for you between 8am and 11pm, seven days a week.
My name is Alice, I trained to be a vet at the Royal Veterinary College (RVC) in London and I very much enjoy my work. I currently live near the South Downs National Park where I spend many happy hours walking my dog. I am currently training towards my certificate in Advanced Veterinary Practice in Emergency and Critical Care at the RVC.
My name is Diane. I graduated from the Royal (Dick) School of Veterinary Studies in 1998. I have worked in mixed and small animal practices, mainly in Scotland, since then. I completed a certificate in Small Animal Medicine in 2015 and am registered as an advanced practitioner. I have always done emergency work and took on a role with Vets Now in 2019. I love the varied and challenging workload that it brings. I am very excited to now be working with Video Vets Now and being able to help pets from the convenience of their own homes.
Hi, my name is Amanda and I graduated from the Royal Veterinary College in 1999. I started my career working in mixed practice for two years and have worked in small animal practice since. I have worked in both busy hospitals and quieter small animal clinics and thoroughly enjoy being able to help animals.
Ana graduated from Portugal in 2005. After 5 years working in a busy first opinion hospital there, she moved to the UK to complete a 1 year rotating internship in a referral center. She then spent several years in the UK further expanding her experience in emergencies and critical care, internal medicine, and acupuncture and physiotherapy. Ana has a certificate in Rehabilitation and Physiotherapy and is also an RCVS Certificate Holder in Small Animal Medicine. She enjoys all aspects of Veterinary Medicine and is currently based in Portugal, where she found the right work-life balance to allow her to spend quality time with her family, while still continuing to develop her career in the UK through telemedicine.
Hi, my name is Lara. I graduated from Bristol Vet School in 1994. I worked in general small animal practice for 17 years before joining Vets Now in 2010. I live in the South West of England with my own menagerie of animals and fish. I enjoy being able to help pets and their owners with emergencies that happen outside of normal hours- both in the Vets Now Chippenham clinic and now by video link too!
Hi, my name is Rebekah. I graduated from Edinburgh Vet School in 2011. I worked in general practice in Fort William then South Lanarkshire before joining Vets Now in 2017. When I’m not working I can usually be found in the gym, Munro bagging or traveling across the globe
Hello, my name is Shelley and I graduated from the Royal Veterinary Collage in 2002 and have worked in small animal practice ever since. I joined Vets Now just over 7 years ago as a locum to top up my work in general practice and to be able to continue to work in emergency medicine.
I now split my time between working at the Winchester Vets Now clinic as well as Video Vets Now during the weekends, but still spend some time during the week working in general practice.
I live on a farm with my family and a menagerie of animals who keep me busy in my spare time.
Here are just some of the conditions our vets deem to be potentially life-threatening. In all of these cases, your pet may need urgent emergency treatment so please contact your registered vet or find your nearest Vets Now clinic immediately.
Breathing difficulties
Deep or extensive wound injuries or significant bleeding (dripping)
Seizing/fitting
Collapse
Trauma (e.g. car accidents)
Male cats struggling to pass urine or faeces
Rabbits neglecting food
Any illness or injury in pets younger than 2 weeks old
Swallowing hazards i.e. toys/ clothes etc
Ingestion of toxic/harmful substances
Eye problems
Severe vomiting or diarrhoea especially if your pet appears quiet or depressed or if it is going on for a long time (more than 24 hours)
Swollen abdomen or retching (especially large dogs)
Loss of thirst & appetite
Struggling to give birth
Video Vet
Worried about your pet? Video chat with our UK online vets in minutes from the comfort of your own home. We're here for you from 8am to 11pm every day.
