- Breathing difficulties
- Open wound injuries or significant bleeding
- Trauma (e.g. car accidents)
- Male cats struggling to pass urine or faeces
- Rabbits neglecting food
Worried about your pet? Video chat with a vet within minutes
Book an online video chat with one of our emergency vets and talk through your concerns from the comfort of your own home.
We're here for you between 8am and 11pm, seven days a week.
How our online vet advice service works
How much does it cost?
A 10-minute video advice consult costs just £24 which you can pay online using a credit or debit card. Just choose a suitable time for your appointment, and you’ll be directed to our payment form. If your pet needs to be seen at one of our clinics, we’ll refund this £24 back to you.
What will happen?
You explain your pet’s symptoms to our online vet, and they examine them by looking and listening to their symptoms on the screen. The vet will either offer advice on caring for your pet at home or, if it’s an emergency, they will help you arrange treatment.
How do I book?
On your smartphone, computer or tablet, click ‘book now’ to choose from the list of available time slots. Fill in a short form about your pet and use a credit or debit card to pay. Once you’ve booked your video vet consultation, you’ll receive an email to click on your appointment time.
Video call was just what we needed when I couldn’t get an emergency appointment at my own vet. The vet was easy to speak to, very thorough and recommended we wait until Monday when our own vet opened as she didn’t consider it an emergency.
Had a small worry with our kitten so I opted for a Video call with a vet. Extremely professional and pleasant, put myself and my partner at ease with clear instruction on how to rectify/monitor the issue. Would recommend the video call to anyone
As our usual vets were closed we contacted Vets Now, first by video conference and then travelling to the practice in Sheffield. All the members of staff we dealt with were lovely and compassionate and I wanted to say a big thank you for the kindness shown
I got a video appointment within the hour, the vet filled me with confidence and asked many questions. The email I received confirming what was said and what to look out for was fantastic. I was very impressed, wouldn’t hesitate to use this service again.
First time using such an online service - very helpful in all respects. Unhurried, friendly, reassuring. Would certainly use this service again.
Fantastic service. Especially for those instances when your pet 'isn't right' and want a second opinion but are unsure if it warrants an emergency trip to vet. Thoroughly recommend service. Treatment advised and medication recommended.
If you’re worried about your pet and your regular vet is closed, we’re here for you. Our vet can talk through your concerns and give you advice and peace of mind, or let you know if your pet needs to be seen at one of our clinics.
Please be aware that our vets may be unable to prescribe medication via video consult.
Our online video vets
My name is Laura. I was born in Vigo. I graduated from the USC in 2013 where I completed a rotating small animal internship.
I have been working for Vets Now since 2017 and enjoying Emergency and Critical Care. I will be delighted to help you via Webcam.
I’m Raquel, I graduated as a veterinary surgeon in the year 2000 and have spent the last 20 years working in emergency and critical care and as a senior orthopaedic and soft tissue surgeon across the UK, Spain, and Germany.
Hello! My name is Dave. I graduated from Cambridge Veterinary school in 2011. I started off in a very James Herriot lifestyle in the north of England treating a huge variety of both furry and feathered individuals but have since developed my passion for veterinary A&E. For the last few years have been the lead Veterinary Surgeon in our Sheffield clinic.
Alongside this role I’m delighted to have the opportunity to help our pets and owners in their own homes via their webcams!
My name is Eleanor. I graduated from the Royal (Dick) School of Veterinary Studies in 2017. I then completed a small animal rotating internship at Vets Now Referrals’ Glasgow Hospital.
I have since worked all over Scotland with a continued passion for emergency medicine.
My name is Ashleigh. I graduated from the University of Liverpool Vet school in 2008 and live in the North West of England. I am from Northern Ireland and have worked in small animal practice until I joined Vets Now in 2014. I am currently studying for my certificate in Emergency and Critical Care with BSAVA.
My name is Orla. I am from Ireland and I graduated from UCD in Dublin in 2012. Following 18 months in a mixed practice in Bedfordshire, I completed a rotating small animal internship in Glasgow University Veterinary Hospital. It was here that I first developed a keen interest in veterinary emergency and critical care. I joined the team at Vets Now Hospital in Manchester in 2018 and completed a postgraduate certificate in Diagnostic Imaging in the same year. I have recently taken a new role with Video Vets providing advice to pet owners in their own homes.
My name is Elise. I am a graduate of the Royal (Dick) Veterinary School in Edinburgh in 2013. I have worked as a small animal first opinion vet in busy London for several years before returning to Edinburgh with my family and fluffy, spoiled cat. I started working for Vets Now as I developed a passion for emergency medicine and am currently pursuing a post-graduate certificate in Emergency and Critical Care.
My name is Louisa. I have been working with Vets Now for 5 years dealing with all sorts of animals needing emergency care. I find it very fulfilling being there to help pets when needed as illness can happen at any time and it’s great to be able to help.
What might be life-threatening:
Here are just some of the conditions our vets deem to be potentially life-threatening. In all of these cases, your pet may need urgent emergency treatment so please contact your nearest Vets Now clinic immediately.
- Swallowing hazards i.e. toys/ clothes etc
- Ingestion of toxic/harmful substances
- Eye problems
- Severe vomiting or diarrhoea especially if your pet appears quiet or depressed or if it is going on for a long time (more than 24 hours)
- Swollen abdomen or retching (especially large dogs)
- Loss of thirst & appetite
- Struggling to give birth