Book an online video chat with one of our online emergency vets and talk through your concerns from the comfort of your own home.
We're here for you seven days a week from 8am to 11pm.
A 10-minute online vet consult costs just £24 which you can pay online using a credit or debit card. We will refund your online video vet consultation if we recommend an in-person follow up within 48 hours.
You explain your pet’s symptoms to our online vet, and they examine them by looking and listening to their symptoms on the screen. The online vet will either offer advice on caring for your pet at home or, if it’s an emergency, they will help you arrange treatment.
On your smartphone, computer or tablet, click ‘book now’ to choose from the list of available online vet time slots. Fill in a short form about your pet and use a credit or debit card to pay. Once you’ve booked your online video vet consultation, you’ll receive an email to click on your appointment time.
I spoke with Dave after my cavalier ate a bar of dairy milk I was stashing from the kids! (110g one not the small one!) Dave totally put me at ease after calculating his weight and how much Rocky had ingested and talked me through what to keep an eye out for! Such a good service! Thanks so much
Laura was perfectly on time for the appointment and straight away was trying to see what she could do to help! She was kind, polite and personable; and she really helped to put my mind at ease. I really feel like she cared and wanted the best for my pet. Will definitely use & recommend this service in future.
I was really worried about our cat Mabel, who was completely lacking in energy. The vet, Elise Bardesley-Anderson, was very patient, reassuring, thorough and helpful. I have since discovered that Mabel ate some of our neighbours African lilies from their garden!
I got a video appointment within the hour, the vet filled me with confidence and asked many questions. The email I received confirming what was said and what to look out for was fantastic. I was very impressed and wouldn’t hesitate to use this service in the future.
We were a little worried about our puppy. Once we spoke to the vet through the video call it really helped us to calm down and know what we should do about his condition. Really great service and really nice people.
Really kind and reassuring. Glad I booked a consultation
Really helpful, listened to all questions and really thorough with solutions. very polite!
I was reluctant at the beginning with having an online consultation, but when the veterinarian started with the attention was very professional. She made every minute of the consult count and give us a potential diagnostic for the allergies that my dog had. I completely recommend this service as a gatekeeper system in emergency solving. So thankful of Eleanor Holland!! Azafran would be better soon 🙂
If you’re worried about your pet and your regular vet is closed, we’re here for you. Our online vet can talk through your concerns and give you advice and peace of mind, or let you know if your pet needs to be seen at a clinic.
For more information, please read our Video Vets Now faqs.
Please be aware that our vets are unable to prescribe medication via video consult.
My name is Laura. I was born in Vigo. I graduated from the USC in 2013 where I completed a rotating small animal internship.
I have been working for Vets Now since 2017 and enjoying emergency and critical care. I will be delighted to help you via webcam.
Book an online video chat with one of our emergency vets and talk through your concerns. We’re here for you between 8am and 11pm, seven days a week.
Book an appointment now
I’m Raquel, I graduated as a veterinary surgeon in the year 2000 and have spent the last 20 years working in emergency and critical care and as a senior orthopaedic and soft tissue surgeon across the UK, Spain, and Germany.
Book an online video chat with one of our emergency vets and talk through your concerns. We’re here for you between 8am and 11pm, seven days a week.
Book an appointment now
Hello! My name is Dave. I graduated from Cambridge Veterinary School in 2011. I started off in a very James Herriot lifestyle in the north of England treating a huge variety of both furry and feathered individuals but have since developed my passion for veterinary A&E. For the last few years I have been the lead veterinary surgeon in our Sheffield clinic.
Alongside this role I’m delighted to have the opportunity to help our pets and owners in their own homes via their webcams!
Book an online video chat with one of our emergency vets and talk through your concerns. We’re here for you between 8am and 11pm, seven days a week.
Book an appointment now
My name is Eleanor. I graduated from the Royal (Dick) School of Veterinary Studies in 2017. I then completed a small animal rotating internship at Vets Now’s Glasgow hospital.
I have since worked all over Scotland with a continued passion for emergency medicine.
Book an online video chat with one of our emergency vets and talk through your concerns. We’re here for you between 8am and 11pm, seven days a week.
Book an appointment now
My name is Ashleigh. I graduated from the University of Liverpool Vet School in 2008 and live in the North West of England. I am from Northern Ireland and worked in small animal practice until I joined Vets Now in 2014. I am currently studying for my certificate in emergency and critical care with BSAVA.
Book an online video chat with one of our emergency vets and talk through your concerns. We’re here for you between 8am and 11pm, seven days a week.
Book an appointment now
My name is Elise. I am a graduate of the Royal (Dick) Veterinary School in Edinburgh in 2013. I have worked as a small animal first opinion vet in busy London for several years before returning to Edinburgh with my family and fluffy, spoiled cat. I started working for Vets Now as I developed a passion for emergency medicine and am currently pursuing a post-graduate certificate in emergency and critical care.
Book an online video chat with one of our emergency vets and talk through your concerns. We’re here for you between 8am and 11pm, seven days a week.
Book an appointment now
My name is Louisa. I have been working with Vets Now for 5 years dealing with all sorts of animals needing emergency care. I find it very fulfilling being there to help pets when needed as illness can happen at any time and it’s great to be able to help.
Book an online video chat with one of our emergency vets and talk through your concerns. We’re here for you between 8am and 11pm, seven days a week.
Book an appointment now
My name is Diane. I graduated from the Royal (Dick) School of Veterinary Studies in 1998. I have worked in mixed and small animal practices, mainly in Scotland, since then. I completed a certificate in Small Animal Medicine in 2015 and am registered as an advanced practitioner. I have always done emergency work and took on a role with Vets Now in 2019. I love the varied and challenging workload that it brings. I am very excited to now be working with Video Vets Now and being able to help pets from the convenience of their own homes.
Book an appointment now
Hi, my name is Amanda and I graduated from the Royal Veterinary College in 1999. I started my career working in mixed practice for two years and have worked in small animal practice since. I have worked in both busy hospitals and quieter small animal clinics and thoroughly enjoy being able to help animals.
Book an appointment now
Ana graduated from Portugal in 2005. After 5 years working in a busy first opinion hospital there, she moved to the UK to complete a 1 year rotating internship in a referral center. She then spent several years in the UK further expanding her experience in emergencies and critical care, internal medicine, and acupuncture and physiotherapy. Ana has a certificate in Rehabilitation and Physiotherapy and is also an RCVS Certificate Holder in Small Animal Medicine. She enjoys all aspects of Veterinary Medicine and is currently based in Portugal, where she found the right work-life balance to allow her to spend quality time with her family, while still continuing to develop her career in the UK through telemedicine.
Book an appointment now
Hi, my name is Lara. I graduated from Bristol Vet School in 1994. I worked in general small animal practice for 17 years before joining Vets Now in 2010. I live in the South West of England with my own menagerie of animals and fish. I enjoy being able to help pets and their owners with emergencies that happen outside of normal hours- both in the Vets Now Chippenham clinic and now by video link too!
Book an appointment now
Hi, my name is Rebekah. I graduated from Edinburgh Vet School in 2011. I worked in general practice in Fort William then South Lanarkshire before joining Vets Now in 2017. When I’m not working I can usually be found in the gym, Munro bagging or traveling across the globe
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Hello, my name is Shelley and I graduated from the Royal Veterinary Collage in 2002 and have worked in small animal practice ever since. I joined Vets Now just over 7 years ago as a locum to top up my work in general practice and to be able to continue to work in emergency medicine.
I now split my time between working at the Winchester Vets Now clinic as well as Video Vets Now during the weekends, but still spend some time during the week working in general practice.
I live on a farm with my family and a menagerie of animals who keep me busy in my spare time.
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My name is Gosia. I graduated from Wrocław Veterinary School in Poland in 2012 and shortly after I began my career in the UK. I worked at a mixed practice for about 4 years before joining Vets Now Lincoln in 2018. Then, I completed a rotating internship programme at Vets Now Hospital in Manchester before moving back to Lincoln to join a first opinion small animal hospital and rejoining Vets Now clinic and most recently the Video Vet Team.
I really enjoy helping animals and their humans with all sorts of pet health issues and I’m excited about the opportunity to bring my expertise to your own home when it’s needed urgently.
Book an appointment now
I graduated from the University of Zurich in 2010, followed by a small animal rotating internship and working in small animal general practice in Switzerland, France and England. Following dedicated emergency and out of hours training in 2012 and several years with Vets Now, I have since been working as an emergency vet in England and Scotland. In 2016 I obtained the RCVS Certificate in Emergency & Critical Care (CertAVP ECC) and in 2017 the status of RCVS Advanced Practitioner in ECC. After having worked as an ECC clinician at a private referral hospital and as senior clinician and lecturer at the University of Glasgow, I have rejoined Vets Now and am looking forward to offering video consultations.
Book an online video chat with one of our emergency vets and talk through your concerns. We’re here for you between 8am and 11pm, seven days a week.
Book an appointment nowHere are just some of the conditions our vets deem to be potentially life-threatening. In all of these cases, your pet may need urgent emergency treatment so please contact your registered vet or find your nearest Vets Now clinic immediately.
Some frequently asked questions about our Video Vets service
Once you have booked an appointment, you will receive a confirmation email with a link to join your video chat. It works just like a Facetime or Zoom call. You don’t need any special gadgets or technology, just a webcam and mic so the vet can see and hear you and your pet. You can use your mobile, desktop, laptop or tablet. Most have built-in webcams and mics.
Make sure your pet is with you. The vet can gain plenty of information and provide reliable advice based on your pet’s behavior, demeanor, physical characteristics and body language – all of which they can observe on a webcam.
Video consults are scheduled to last 10 minutes. To get the most out of your video chat, please make sure you’re ready to join at the right time. If you have more than one problem to discuss with the vet, you may need to book 2 or more appointments.
Video Vets Now works on a mobile, laptop, desktop or tablet. The vet will want to see your pet and talk with you face-to-face, so it is best to sit with your pet in a well-lit area with little background noise. You will also need a decent internet connection.
You will also need access to the email address and mobile phone that you provided when you booked your appointment, so that the vet can contact you if there are any technical problems with your video link.
If you experience any of the following problems with your online consultation, contact [email protected]:
Please remember, our vets will use the phone number and email address you provided if they are unable to reach you via the video chat link within the booking email. The phone number will come up as ‘No caller ID.’
Our vets are all experienced clinicians with a wealth of knowledge in emergency medicine. All our vets are RCVS registered.
Meet the vets here www.vets-now.com/videovet
The service is only available to UK residents. If you reside outside the UK, you should contact a veterinary surgeon in your own country who will be more familiar with local diseases and health problems.
We know that being a pet owner can sometimes be a worry. We’re here to answer any questions or concerns you may have. On most occasions, we can help you decide the right course of action for the health and wellbeing of your pet.
Video Vets Now is most suited to non-urgent queries. It can be used for general advice and guidance on whether you should be seen in clinic.
Here are some of the conditions our vets deem to be potentially life-threatening and are not suitable for Video Vets Now. In each case, your pet may need urgent emergency treatment so please contact your registered vet or out-of-hours care provider immediately.
The service is most appropriate for dogs, cats, domestic birds and small furries (such as guinea pigs, hamsters and rabbits). It is not recommended for exotic animals and we cannot provide video consultations for farm animals.
A 10-minute video consultation costs £24. If our vet recommends that you visit a clinic within 48hrs, we will refund your video consultation.
Please visit Video Vets Now Refund for more information
We can only offer refunds if:
If you believe you are entitled to a refund, you should contact us as soon as possible in writing (by email to [email protected]). We will then verify your entitlement to a refund and, if appropriate, complete the refund as soon as possible.
Please email if you would like to cancel your appointment. Appointments that are cancelled more than 1 hour before the start time will be refunded.
During your video consultation, you will be advised whether you should visit a vet in practice. If we recommend you are seen, we will refer you to your registered practice, help you find one closest or arrange an emergency appointment with Vets Now if it is out of traditional vet practice hours.
If you are seen within 48hours of your video consultation, we will refund the cost of your video consult. More information can be found here Video Vets Now Refund.
