Video Vet

Worried about your pet? Video chat with a vet within minutes

Book an online video chat with one of our emergency vets and talk through your concerns from the comfort of your own home.

We're here for you between 8am and 11pm, seven days a week.

Book an appointment now

How our online vet advice service works

  1. How much does it cost?

    A 10-minute video advice consult costs just £24 which you can pay online using a credit or debit card. Just choose a suitable time for your appointment, and you’ll be directed to our payment form. If your pet needs to be seen at one of our clinics, we’ll refund this £24 back to you.

  2. What will happen?

    You explain your pet’s symptoms to our online vet, and they examine them by looking and listening to their symptoms on the screen. The vet will either offer advice on caring for your pet at home or, if it’s an emergency, they will help you arrange treatment.

  3. How do I book?

    On your smartphone, computer or tablet, click ‘book now’ to choose from the list of available time slots. Fill in a short form about your pet and use a credit or debit card to pay. Once you’ve booked your video vet consultation, you’ll receive an email to click on your appointment time.

Your Experiences

  • Richard Sleeman

    I was really worried about our cat Mabel, who was completely lacking in energy. The vet, Elise Bardesley-Anderson, was very patient, reassuring, thorough and helpful. I have since discovered that Mabel ate some of our neighbours African lilies from their garden!

  • J Hines

    I got a video appointment within the hour, the vet filled me with confidence and asked many questions. The email I received confirming what was said and what to look out for was fantastic. I was very impressed and wouldn’t hesitate to use this service in the future.

  • Maria

    We were a little worried about our puppy. Once we spoke to the vet through the video call it really helped us to calm down and know what we should do about his condition. Really great service and really nice people.

  • Anne O'Donnell

    Really kind and reassuring. Glad I booked a consultation

  • Annabel Burey

    Really helpful, listened to all questions and really thorough with solutions. very polite!

  • Eduardo de la Vega Toledo

    I was reluctant at the beginning with having an online consultation, but when the veterinarian started with the attention was very professional. She made every minute of the consult count and give us a potential diagnostic for the allergies that my dog had. I completely recommend this service as a gatekeeper system in emergency solving. So thankful of Eleanor Holland!! Azafran would be better soon 🙂

Image of online vet chat and advice at Vets Now

Is an online video consultation right for me?

If you’re worried about your pet and your regular vet is closed, we’re here for you. Our vet can talk through your concerns and give you advice and peace of mind, or let you know if your pet needs to be seen at one of our clinics.

Please be aware that our vets may be unable to prescribe medication via video consult.

Book an appointment now

Our online video vets

What might be life-threatening:

Here are just some of the conditions our vets deem to be potentially life-threatening. In all of these cases, your pet may need urgent emergency treatment so please contact your nearest Vets Now clinic immediately.

  • Breathing difficulties
  • Open wound injuries or significant bleeding
  • Seizing/fitting
  • Collapse
  • Trauma (e.g. car accidents)
  • Male cats struggling to pass urine or faeces
  • Rabbits neglecting food
  • Any illness or injury in pets younger than 2 weeks old

  • Swallowing hazards i.e. toys/ clothes etc
  • Ingestion of toxic/harmful substances
  • Eye problems
  • Severe vomiting or diarrhoea especially if your pet appears quiet or depressed or if it is going on for a long time (more than 24 hours)
  • Swollen abdomen or retching (especially large dogs)
  • Loss of thirst & appetite
  • Struggling to give birth