At Vets Now we have more than 60 clinics across the UK and have been treating pets since 2001. Our emergency clinics are open during the night, over the weekend and on bank holidays, when daytime vets are closed. This means if your pet needs emergency or urgent treatment you can get them the help they need, whatever the time of day. While you can be reassured that help is at hand, we know that visiting an unfamiliar out-of-hours emergency service can cause a lot of anxiety. In the list below we’ve answered some of the most common questions around who we are and what we do, so you know what to expect when you need help.

When to use Video Vets Now

Can I use Video Vets Now abroad?

The service is only available to UK residents. If you reside outside the UK, you should contact a veterinary surgeon in your own country who will be more familiar with local diseases and health problems.

Which symptoms can Video Vets Now help with?

We know that being a pet owner can sometimes be a worry. We’re here to answer any questions or concerns you may have. On most occasions, we can help you decide the right course of action for the health and wellbeing of your pet.

Video Vets Now is most suited to non-urgent queries. It can be used for general advice and guidance on whether you should be seen in clinic.

Here are some of the conditions our vets deem to be potentially life-threatening and are not suitable for Video Vets Now. In each case, your pet may need urgent emergency treatment so please contact your registered vet or out-of-hours care provider immediately.

  • Breathing difficulties
  • Deep or extensive wound injuries or significant bleeding (dripping)
  • Seizing/fitting
  • Collapse
  • Trauma (e.g. car accidents)
  • Male cats struggling to pass urine or faeces
  • Rabbits neglecting food
  • Any illness or injury in pets younger than 2 weeks old
  • Swallowing hazards i.e. toys/ clothes etc
  • Ingestion of toxic/harmful substances
  • Eye problems
  • Severe vomiting or diarrhoea, especially if your pet appears quiet or depressed or if it is going on for a long time (more than 24 hours)
  • Swollen abdomen or retching (especially large dogs)
  • Loss of thirst & appetite
  • Struggling to give birth
What animals can you help with?

The service is most appropriate for dogs, cats, domestic birds and small furries (such as guinea pigs, hamsters and rabbits). It is not recommended for exotic animals and we cannot provide video consultations for farm animals.

Need More Help?

We recommend using our online help first, but please click here if you’d rather get in touch.

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