At Vets Now we have more than 60 clinics across the UK and have been treating pets since 2001. Our emergency clinics are open during the night, over the weekend and on bank holidays, when daytime vets are closed. This means if your pet needs emergency or urgent treatment you can get them the help they need, whatever the time of day. While you can be reassured that help is at hand, we know that visiting an unfamiliar out-of-hours emergency service can cause a lot of anxiety. In the list below we’ve answered some of the most common questions around who we are and what we do, so you know what to expect when you need help.

About Video Vets Now

How does it work?

Once you have booked an appointment, you will receive a confirmation email with a link to join your video chat. It works just like a Facetime or Zoom call. You don’t need any special gadgets or technology, just a webcam and mic so the vet can see and hear you and your pet. You can use your mobile, desktop, laptop or tablet. Most have built-in webcams and mics.

Make sure your pet is with you. The vet can gain plenty of information and provide reliable advice based on your pet’s behavior, demeanor, physical characteristics and body language – all of which they can observe on a webcam.

How long will my appointment last?

Video consults are scheduled to last 10 minutes.  To get the most out of your video chat, please make sure you’re ready to join at the right time. If you have more than one problem to discuss with the vet, you may need to book 2 or more appointments.

What equipment do I need?

Video Vets Now works on a mobile, laptop, desktop or tablet. The vet will want to see your pet and talk with you face-to-face, so it is best to sit with your pet in a well-lit area with little background noise. You will also need a decent internet connection.

You will also need access to the email address and mobile phone that you provided when you booked your appointment, so that the vet can contact you if there are any technical problems with your video link.

What should I do if I can’t access my appointment?

If you experience any of the following problems with your online consultation, contact [email protected]:

  • You don’t receive your booking confirmation email
  • You don’t receive a link to take you to your video consultation
  • There’s a problem with the payment process
  • You’re having difficulties with your internet connection
  • You miss your consult

Please remember, our vets will use the phone number and email address you provided if they are unable to reach you via the video chat link within the booking email. The phone number will come up as ‘No caller ID.’

Who are the vets I’ll be speaking with?

Our vets are all experienced clinicians with a wealth of knowledge in emergency medicine. All our vets are RCVS registered.

Meet the vets here


Need More Help?

We recommend using our online help first, but please click here if you’d rather get in touch.

Get in touch