Amanda Boag says accreditation should offer reassurance to daytime partner practices and their clients

CLINICAL leaders at Vets Now have vowed to continue striving for excellence after winning praise from the RCVS.

The veterinary profession’s regulatory body has rated 47 of Vets Now’s out-of-hours clinics as “outstanding” in the delivery of small animal emergency and critical care.

The awards were handed out as part of the RCVS Practice Standards Scheme, which was set up to recognise excellence in veterinary care.

Vets Now has since committed to putting all of its remaining clinics through the voluntary scheme.

Amanda Boag, clinical director at Vets Now, said the awards demonstrated to the 1,500-plus veterinary practices who use Vets Now for their out-of-hours service how seriously the business takes clinical standards.

She added: “As a company, we strive for clinical excellence and this accreditation offers reassurance to all of our daytime partner practices and their clients.

“By partnering with Vets Now to provide your out-of-hours emergency or referral service, practices can rest assured that their clients will receive the highest standard of care.”

Our outstanding clinics

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  1. Aberdeen
  2. Alfreton
  3. Belfast
  4. Birmingham
  5. Bournemouth
  6. Bradford
  7. Canterbury
  8. Caterham
  9. Chippenham
  10. Colwyn Bay
  11. Coventry
  12. Derby
  13. Doncaster
  14. Edinburgh
  15. Farnham
  16. Gateshead
  17. Gillingham
  18. Guildford
  19. Hemel Hempstead
  20. High Wycombe
  21. Hull
  22. Ilford
  23. Ipswich
  24. Kilmarnock
  25. Lincoln
  26. Liverpool
  27. Luton
  28. Macclesfield
  29. Manchester
  30. Middlesbrough
  31. Milton Keynes
  32. Northampton
  33. Nottingham
  34. Portsmouth
  35. Preston
  36. Salisbury
  37. Sheffield
  38. Southampton
  39. Stoke
  40. Swansea
  41. Telford
  42. Thamesmead
  43. Tunbridge Wells
  44. Warrington
  45. Winchester
  46. Witham
  47. Worcester

Hugely beneficial

Laura Black, the company’s health, safety and wellbeing manager, said preparing clinics to go through the Practice Standards Scheme has been hugely beneficial.

She explained: “It gave us the opportunity to benchmark ourselves against best practice in the profession. As a result, we’ve rolled out various new guidelines and also reviewed our training.”

Laura Playforth, Vets Now’s professional standards director, said she was “hugely proud” of the accolades.

She added: “This is recognition of the dedication, passion and expertise displayed by our teams in the face of challenging cases every night and weekend.

“It gives pet owners and practices using our service the peace of mind that our teams are among an elite in the clinical and client care they provide, and that we continually strive to be at the forefront of the profession.”


Every year, the RCVS present representatives from the successful clinics with their awards.

Former RCVS president Jacqui Molyneux, who has been a longstanding champion of the Practice Standards Scheme, emphasised the sense of pride clinicians should take in their “tremendous achievement”.

She said: “These awards really are a testament to the hard work of those practices that have achieved both the accreditation and the awards.”

All of Vets Now’s out-of-hours clinics are also RCVS accredited small animal emergency service clinics.

If you’d like to find out more about partnering with Vets Now please speak to a member of our customer manager team on 01383 627628.

Image of Vets Now staff receiving PSS award