Amanda Boag says accreditation should offer reassurance to daytime partner practices and their clients

CLINICAL leaders at Vets Now have vowed to continue striving for excellence after winning praise from the RCVS.

The veterinary profession’s regulatory body has rated 46 of Vets Now’s out-of-hours clinics as “outstanding” in the delivery of small animal emergency and critical care.

The awards were handed out as part of the RCVS Practice Standards Scheme, which was set up to recognise excellence in veterinary care.

Vets Now has since committed to putting all of its remaining clinics through the voluntary scheme.

Amanda Boag, clinical director at Vets Now, said the awards demonstrated to the 1,500-plus veterinary practices who use Vets Now for their out-of-hours service how seriously the business takes clinical standards.

She added: “As a company, we strive for clinical excellence and this accreditation offers reassurance to all of our daytime partner practices and their clients.

“By partnering with Vets Now to provide your out-of-hours emergency or referral service, practices can rest assured that their clients will receive the highest standard of care.”

Our outstanding clinics

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  1. Aberdeen
  2. Alfreton
  3. Belfast
  4. Birmingham
  5. Bournemouth
  6. Bradford
  7. Canterbury
  8. Caterham
  9. Chippenham
  10. Colwyn Bay
  11. Coventry
  12. Doncaster
  13. Edinburgh
  14. Farnham
  15. Gateshead
  16. Gillingham
  17. Guildford
  18. Hemel Hempstead
  19. High Wycombe
  20. Hull
  21. Ilford
  22. Ipswich
  23. Kilmarnock
  24. Lincoln
  25. Liverpool
  26. Luton
  27. Macclesfield
  28. Manchester
  29. Middlesbrough
  30. Milton Keynes
  31. Northampton
  32. Nottingham
  33. Portsmouth
  34. Preston
  35. Salisbury
  36. Sheffield
  37. Southampton
  38. Stoke
  39. Swansea
  40. Telford
  41. Thamesmead
  42. Tunbridge Wells
  43. Warrington
  44. Winchester
  45. Witham
  46. Worcester

Hugely beneficial

Laura Black, the company’s health, safety and wellbeing manager, said preparing clinics to go through the Practice Standards Scheme has been hugely beneficial.

She explained: “It gave us the opportunity to benchmark ourselves against best practice in the profession. As a result, we’ve rolled out various new guidelines and also reviewed our training.”

Laura Playforth, Vets Now’s head of veterinary standards, said she was “hugely proud” of the accolades.

She added: “This is recognition of the dedication, passion and expertise displayed by our teams in the face of challenging cases every night and weekend.

“It gives pet owners and practices using our service the peace of mind that our teams are among an elite in the clinical and client care they provide, and that we continually strive to be at the forefront of the profession.”


At a recent ceremony, the RCVS presented representatives from the successful clinics with their awards.

In a speech following the event RCVS council member Jacqui Molyneux emphasised the sense of pride they should take in their “tremendous achievement”.

She said: “These awards really are a testament to the hard work of those practices that have achieved both the accreditation and the awards.”

All of Vets Now’s out-of-hours clinics are also RCVS accredited small animal emergency service clinics.

If you’d like to find out more about partnering with Vets Now please speak to a member of our customer manager team on 01383 627628.

Image of Vets Now staff receiving PSS award