In An Emergency

What to do in a pet emergency

What to do

  1. If you have a regular vet, call them first to find what arrangements they have in place for you and your pet – even if they are closed, they will have a recorded message guiding you on what to do.
  2. If you don't have a regular vet, would prefer to come to Vets Now or are away from home, find your nearest Vets Now clinic - we operate 52 dedicated out of hours emergency clinics across the country, so there should be one close to you.  

What to expect

When you call us we'll provide free advice over the phone and advise whether you need to bring your pet into the clinic for immediate treatment. If your pet does need emergency care, we'll normally ask you to bring them to our clinic where we have the personnel, equipment and medicine to provide immediate treatment. We will do house visits, but it’s often best for your pet if you can bring them to us, so they have the best facilities and veterinary support available immediately.

We will need to ask for payment for your pet's consultation and treatment at the clinic. If you have pet insurance, all or some of the cost may be reimbursed by your policy - but cover varies considerably so you should check what is covered and what excesses apply.

Who are Vets Now?

Vets Now partner with hundreds of practices who have chosen us because they trust us. We're dedicated to out of hours care and have a full team on hand, throughout the night, weekends and bank holidays. If you vet is one of our partner practices, you will either already be aware of this, or will be informed when you call them out of hours.