Our Covid-19 safety measures are in place to ensure our clinics and hospitals are safe for you, your pets and our staff
Dear pet owner,
Over the past 18 months, we’ve committed to keeping you, your pets and our people safe under hugely challenging circumstances.
This has meant opening our pet emergency clinics and hospitals throughout the coronavirus pandemic to ensure our vets and vet nurses could be there for you when you needed us most, while also putting in place a series of precautions to reduce the risk of virus transmission.
We realise how difficult this has been for everyone — especially those of you who have had to hand over critically-ill pets at the door of one of our premises or been unable to say a final goodbye to a beloved family member.
We want to reassure you that — now we’re entering a new phase in the battle against Covid-19 — we’ll continue to be here for you.
But in order to ensure the best care for your pets while at the same time keeping everyone safe, we’ll continue to take additional precautionary steps, even once most legal restrictions have been eased, including:
- Asking those in an emergency to call us first rather than turning up unannounced
- Asking you to continue handing over your sick and injured pets at the doors of our clinics (in exceptional circumstances, and following a risk assessment, we may be able to allow one pet owner to come inside)
- Asking that you wait in your car with your pet until called
The main reason for these additional measures is to keep you, your pet and our teams safe so that we can continue to care for those who need us most.
Since the pandemic began pet ownership in the UK has soared by almost 50%, with the dog population rising from 9.5m to 12.5m and the cat population going up from 7.5m to 12.2m. This has put unprecedented pressure on veterinary practices across the country and there simply isn’t enough vets and vet nurses to meet the rise in demand this has caused.
As such, it’s vitally important we do everything we can to protect our staff from being exposed to Covid-19 and to minimise the risk of them being instructed to self-isolate by NHS Test and Trace because they have come into close contact with someone who has tested positive. If we fail to do this, we may have to close clinics temporarily.
We are truly sorry for the heartbreak this policy has caused, and continues to cause, and appreciate how incredibly difficult it’s been for owners who’ve been unable to comfort their pet at such a trying time. But we hope you understand our reasons for taking such a difficult decision.
It’s clear Covid-19 remains a threat but whatever lies ahead, we’ll continue to be here for you and your pets at the time you need us most and we’ll continue to put the health and safety of you, your pet and our staff above all else.
Thank you for bearing with us during these unprecedented times.
Remember, if you need veterinary advice from the comfort of your home, you can book a video consultation with one of our vets and if your pet needs to be seen in one of our clinics or hospitals we’ll refund you the £24 consultation fee. Please click here for more information on coronavirus, and don’t hesitate to contact us with any questions.