An update on Covid-19 (coronavirus)
Dear pet owner,
We realise this is a hugely worrying time for everyone, and that your family, friends, and pets are your number one priority.
We want to reassure you that our number one priority is the health, wellbeing and safety of you, your pets and our people — and that our emergency team will continue to be here for you at the time you need us most, including while the current restrictions are in place.
In its recent guidance, the UK Government made it clear that all veterinary practices would be permitted to provide urgent care to all sick and injured animals.
Pets should not suffer needlessly regardless of the measures in place to tackle the spread of coronavirus so, if you’re worried, please do not hesitate to call us. If our staff determine your pet needs essential treatment we, as a national pet emergency service, will see you.
Potentially life-threatening symptoms
If your pet is displaying any of these, call your nearest Vets Now immediately.
- Breathing difficulties
- Open wound injuries
- Trauma (e.g. car accidents)
- Male cats struggling in the litter tray to pass urine
- Rabbits neglecting food
- Swallowing hazards ie.toys/ clothes etc
- Ingestion of poison/harmful substances
- Eye problems
- Vomiting or diarrhoea especially if your pet appears quiet or depressed or if it is going on for a long time (more than 24 hours)
- Swollen abdomen or retching (especially large dogs)
- Loss of thirst & appetite
- Struggling to give birth
As the country’s leading provider of emergency veterinary care, it is our responsibility to actively work to prevent and control infections. It is important for you, your pets and our staff as well as the health and safety of the wider public.
Over the past few weeks, as the coronavirus has spread, we’ve taken a series of steps to reduce the risk of virus transmission. Now, in order to ensure continued care for your pets, we kindly ask that you take the following precautions before visiting one of our clinics or hospitals:
- In a pet emergency, please call us first rather than turning up at our clinics or hospitals unannounced.
- If you’re not suffering symptoms of Covid-19, and you have been advised to bring your pet in, you should ideally come alone. This will enable us to ensure we maintain appropriate social distancing.
- If you do need someone to accompany you, perhaps for emotional support, to help you lift your pet, or to help you make decisions about care and finances, you should, where possible, ask a member of your household.
- After your pet has been triaged (a short assessment of the severity of your pet’s condition) we may ask you to wait in your car as they undergo a more detailed examination. During the exam, our vet will call you to discuss your pet’s history and available treatment options.
- In this situation, we will take payment over the phone and safely deliver your pet to you at the door following discharge.
- If you are in self-isolation but your pet needs emergency treatment, please contact us by phone and our team will make arrangements to treat your pet in the clinic or hospital. Do not take your pet to a clinic or hospital unless we ask you to do so.
- If you are in self-isolation or are at high risk of infection (elderly, pregnant woman, pre-existing health conditions), please allow a family member or friend to bring your pet in. If this is not possible then we will discuss alternative options with you on the telephone.
- For hygiene reasons, all payments should preferably be made by card rather than cash.
- Take as much preventative hygiene measures as you can before, during and after your visit. This includes washing your hands regularly and thoroughly with soap and water or an alcohol-based hand sanitising rub, especially after touching surfaces, people and pets. Avoid touching your eyes, nose, and mouth, and cover your coughs or sneezes with a tissue, then throw the tissue in the bin.
Please click here for more information on coronavirus, and don’t hesitate to contact us with any questions. We’ll continue to be here for you and your pets at the time you need us most, and we’ll continue to keep you informed.