About the Job

Are you looking for a role with a difference?

Vets Now are recruiting Call Handlers for our Dunfermline Contact Centre. Whether you are looking for an additional income, studying for a degree or balancing caring for a family we have flexible opportunities available for you.

Delivering High Standards

Our contact centre team are motivated by driving service excellence. Being a call handler at Vets Now will see you being the first responder to our clients, using your communication skills to understand the client’s emergency, showing empathy and understanding in stressful situations and offering guidance, information and support when our clients need it most. No two shifts will ever be the same.

One team, one goal

You will be based at our Dunfermline support office and be fully supported by our clinical and management teams. The wider network of emergency clinics and specialty hospitals work in collaboration to ensure that we can offer the best emergency and critical care in the country. Whether it’s sharing best practice or offering an empathetic ear, you will never be alone at Vets Now.

Job Type / Category

Thrive on saving lives and making a lasting difference? At Vets Now you can.

We are at the forefront of emergency and critical care, making a real difference to pet owners and saving the lives of pets each day. Working as a contact centre call handler will expose you to experiences and skills you simply wouldn’t see in any other contact centre role.

We are all Vets Now

At Vets Now our people are at the heart of what we do and that’s why we invest in the value of all our people. With a competitive employee benefits package, career progression opportunities and a unique working environment now couldn’t be a better time to be a part of our growing Contact Centre team.

Required Education, Skills and Qualifications

People are our core

Our contact centre call handler role offers a flexible solution that overcomes the usual challenges of working out-of-hours. Our people can balance a career with caring for a family, studying for a degree or training for a marathon. We are a special breed at Vets Now and our people will always direct how our company develops and what path we take.

Are you ready to take on a contact centre role with a difference?

We are the experts in emergency and critical care veterinary practice and that’s why we only employ the best. To be a part of our contact centre team we are looking for:

– Excellent customer service and communication skills

– Experience in working in a high volume, fast-paced environment

– Excellence in attention to detail

– A passion for delivering service excellence


  • £8.50 per hour
  • Flexible shift patterns to fit around your current commitments
  • On-site gym

Our range of shift patterns include working evenings, weekends and bank holidays during our core opening hours Monday – Friday 6pm-11pm, Saturday 12pm-11pm, Sunday 8am-11pm.

If you are ready to take on a role that really makes a difference apply online now