Frequently asked questions


Event location

The ECC Congress is held at the Royal Armouries Museum in Leeds, West Yorkshire

Armouries Drive,


United Kingdom,

LS10 1LT

0113 220 1916

Website: Royal Armouries Museum


Getting to the Royal Armouries

Situated in the heart of Leeds, there are a number of transport options available. Please visit their website for the most up-to-date information.


There are several car parks within walking distance of the Venue, with an onsite car park hosting 1250 parking spaces. The venue has 20 cycle parking bays available for use free of charge as well as a cycle repair kit on Armouries Drive.

Event opening times

Thursday 9 November

Friday 10 November

CPD award

Attendance at sessions will be recorded, and CPD awarded to individual registrants via email after the event.


Refreshments and lunches are included with your registration and provided in the ECC Congress exhibition. Please indicate dietary requirements at the time of booking.


Situated in the heart of Leeds, the Royal Armouries and New Dock Hall are within walking distance of over 6,000 hotel bedrooms. On behalf of Vets Now, Conference Care has negotiated special hotel rates for visitors.

Please visit the following link to make hotel reservations:

Do I need to wear a face covering?

In line with Government guidance, the Royal Armouries are encouraging visitors to wear a face-covering when they are in crowded areas. This is not mandatory.

Some of their staff will also wear face coverings.

If you have COVID-19 symptoms, please observe the latest Government Guidelines,


For detailed information, please visit the Royal Armouries website.

Toilets are available on the first, second and fourth floors and at New Dock Hall next to reception. There are baby changing facilities on Floor 1 and Floor 2. Lifts will be available.

A cloakroom is available for registrants in the New Dock Hall foyer, opposite ECC Congress registration.

Can I cancel my booking?

All cancellations must be made in writing by emailing [email protected] or by post to: The Marketing Team, Penguin House, Castle Riggs, Dunfermline, Fife, KY11 8SG

Registrants will be charged the following fees upon receipt of notice to cancel:

Cancellation charges are based on irrecoverable costs incurred by Vets Now.

Reserved places are transferable – please e-mail [email protected] if you wish to transfer your place to a colleague.