About the Job
Client Accounts and Insurance Administrator
Salary – Up to £30,000 DOE plus benefits
Join our 24/7 emergency and specialty referral hospital in Glasgow
Vets Now are the UK’s leading provider of emergency pet care, providing a trusted service to more than 1400 veterinary practices – from dedicated out-of-hours clinics and three 24/7 pet emergency hospitals. You will be joining a dedicated team of Vets, Nurses, Animal Care Assistants, Receptionists in our 24/7 emergency and specialty referral Glasgow Hospital. The Vets Now Pet Emergency Hospital in Glasgow provides both a first-class referral service and an out-of-hours emergency service for veterinary practices in and around the Glasgow area.
Be part of state-of-the-art hospital providing the highest standard of pet and client care
The Client Accounts & Insurance Administrator supports the hospital’s financial and administrative processes, with a primary focus on managing insurance claims and client account administration.
Working closely with clinical teams, administrative colleagues and insurance providers, the role ensures claims are processed efficiently, client accounts are monitored appropriately, and financial records are maintained accurately. The position also provides clear communication and support to clients regarding insurance and account queries.
Key Responsibilities
- Process and manage insurance claims, ensuring all required documentation is completed accurately.
- Liaise with insurance providers to facilitate efficient claim processing and settlement.
- Monitor claims through to resolution and provide updates to clients where required.
- Work with clinical and administrative teams to gather information needed for claims.
- Maintain accurate insurance documentation and records within hospital systems.
- Identify and resolve discrepancies or delays relating to claims.
- Client Accounts Administration
- Monitor outstanding client balances and maintain accurate financial records.
- Contact clients regarding outstanding accounts where appropriate.
- Support the administration of client account queries and payment follow up.
- Escalate complex account issues in line with company policies.
Administrative Support
- Ensure financial and client account information is recorded accurately within practice management and finance systems.
- Provide telephone and email support for client queries relating to insurance or accounts.
- Maintain compliance with data protection and information security policies.
- Support improvements to administrative processes where appropriate.
Working pattern
You will work 40 hours per week, we have flexibility around the pattern you will work. Hours will be worked over Monday to Friday between 7am to 10pm.
What we offer in return for your hard work and dedication
Recognising hard work is really important to us. Our employees are our greatest asset which is why we offer a first-class benefits and rewards package that includes:
- 7 weeks pro rata annual leave
- Your birthday as a paid day off
- Cash Health Plan provided by Simply Health
- Vets Now For You – reward gateway giving discounts and cashback with 100’s of retailers
- £780 CPD allowance increasing annually pro-rata
- 10 hours paid CPD hours annually pro-rata
- Family-friendly policies including sick, maternity, paternity and adoption pay schemes
- UK Standard Pension contributions – 5% Employee/3% Employer
- Up to 50% discounted staff pet care
- Paid volunteering days
- Death in service of two times annual salary
We welcome applications from candidates of all backgrounds, including those from diverse and minority groups. As a Disability Confident Employer, we encourage candidates with disabilities and health conditions to apply and are committed to providing reasonable adjustments throughout the recruitment process.