Alsatian Kali’s teeth became wedged in the spiral-shaped toy

A dog lover has warned of the dangers of buffalo horn chews after her puppy needed emergency surgery at Vets Now to have one removed from her jaw.

Shock photos show eight-month-old German Shepherd Kali with the spiral-shaped toy wedged on to her face — and our vets carefully trying to remove it.

Now owner Francis Howlett, from Fleet, Hants, has spoken out, as well as contacting the suppliers, to save any other pets from suffering the same fate.

Image of a German shepherd for Vets Now article on are buffalo chews safe for dogs
Eight-month old Kali was rushed to Vets Now after getting a spiral-shaped buffalo horn chew stuck around his jaw

Kali is childminder Francis’s third Alsatian and she has had the loveable, gentle-natured pup since she was nine weeks old.

“I used to run my dad’s pet shop for many years so I know all about what’s available and what you can give dogs,” said Francis, 60.

“This was a horn from a buffalo that was on sale in the pet section of a garden centre for about £5. It was big and hard and had a curl at the end which I didn’t think anything of at all when she was chewing it. It just seemed a safe, sturdy thing for her to play with.”

But disaster struck just after Francis had gone up to bed, leaving Kali downstairs with her husband James. She was woken by James shouting that Kali had got the horn stuck on her jaw.

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Image of a German shepherd for Vets Now article on are buffalo chews safe for dogs
Kali needed emergency surgery to remove the buffalo chew (©Vets Now)

“I think what had happened was that she has jumped up on to the sofa with the horn in her mouth and it had got caught and jammed on,” said Francis.

“It was just one of those freak accidents. The smaller bit was curled right under her jaw and was trapped by her incisor teeth.

“You could rock it from side to side, but there was just no way of getting it out over her teeth.

“Luckily, she was really calm as it could have been a lot worse if she was panicking and distressed.

“And because I’m used to keeping a cool head because of my childminding, I didn’t panic either.”

Image of a buffalo chew being removed for a dog's jaw for Vets Now article on are buffalo chews safe for dogs
It took the vets and vet nurses 45 minutes to remove the chew (©Vets Now)

Francis had used Vets Now with her previous pets and knew help would be at hand at such a late hour. She and James rushed Kali to our Farnham clinic after midnight.

It’s part of a nationwide network of clinics and hospitals, all open through the night, seven days a week, and day and night at weekends and bank holidays.

“This is the first time we have ever seen anything like this,” said our senior vet Stephanie Timmons. “The spiral buffalo horn was very solid and was completely twisted around Kali’s lower jaw.

“We were concerned about possible damage to the jaw and also about stress. We sedated Kali and it took a good 45 minutes of work with an oscillating saw to finally cut it off.”

Image of staff at Vets Now Farnham for Vets Now article on are buffalo chews safe for dogs
Kali was soon back to her old self and her owner can't thank the staff enough (©Vets Now)

Kali was given an anti-inflammatory injection, which also helped with pain relief before she was reunited with a very grateful Francis and James.

“The Vets Now team were so calm and reassuring, which is just what you want in a situation like that,” said Francis. “We could hear them working away for ages and they did an amazing job. I can’t thank them enough.”

Although Kali was a little subdued after the sedation and procedure, she was soon back to her old self. And thanks to the careful removal, there was no lasting damage.

Francis, who was given the horn back to keep, wrote to the suppliers to alert them to what had happened.

“I know it was a freak accident, but I told them what had happened and that I wouldn’t be buying one again or recommending them to anyone,” added Francis. “I just wanted to make them aware so no other dog suffered.”

All of Vets Now’s premises have a vet and vet nurse on-site at all times.