Video Vets Now Refund

Video Vets Now Refund

Never Pay Twice, Ever!

To claim a full refund for your video consultation simply fill in the form below, providing proof that you’ve had an in-person follow-up consultation with your vet within 48 hours.

• The Video Vets Now vet must have recommended that you attend a veterinary practice, in person, within 48 hours of your Video Vets Now consultation. (We know it’s not always possible to get an appointment within 48 hours, but don’t worry, if it takes longer than that just let us know why when you apply – we assess all refund requests individually on their merits.)
• You must have attended a veterinary practice, in person, on the recommendation of the Video Vets Now vet.
• If you attend a clinic operated by Vets Now Emergency Limited following a Video Vets Now consultation, the cost of your Video Vets Now consultation will automatically be deducted from your bill so you won’t need to fill in the form below
• Your refund request must include proof of the vet practice visit (e.g. vet practice invoice), including the date, the patient and owner’s details, and itemised consultation fee paid

How do I apply for a refund?

Please click on this link to apply for a refund.

Our full terms and condition of our service can found here – https://www.vets-now.com/legal/video-vet-refunds 

For further support please click here – https://www.vets-now.com/contact-vets-now