Video Vet

Worried about your pet? Video chat with an online vet within minutes

Book an online video chat with one of our online emergency vets and talk through your concerns from the comfort of your own home.

We're here for you seven days a week from 8am to 11pm.

Book an appointment now

How our online vet advice service works

  1. Never Pay Twice, Ever!

    A 10-minute online vet consult costs just £24 which you can pay online using a credit or debit card.  We will refund your online video vet consultation if we recommend an in-person follow up within 48 hours.

  2. What will happen?

    You explain your pet’s symptoms to our online vet, and they examine them by looking and listening to their symptoms on the screen. The online vet will either offer advice on caring for your pet at home or, if it’s an emergency, they will help you arrange treatment.

  3. How do I book?

    On your smartphone, computer or tablet, click ‘book now’ to choose from the list of available online vet time slots. Fill in a short form about your pet and use a credit or debit card to pay. Once you’ve booked your online video vet consultation, you’ll receive an email to click on your appointment time.

Watch our video

Your Experiences

  • Angela Newman

    I spoke with Dave after my cavalier ate a bar of dairy milk I was stashing from the kids! (110g one not the small one!) Dave totally put me at ease after calculating his weight and how much Rocky had ingested and talked me through what to keep an eye out for! Such a good service! Thanks so much

  • Jess

    Laura was perfectly on time for the appointment and straight away was trying to see what she could do to help! She was kind, polite and personable; and she really helped to put my mind at ease. I really feel like she cared and wanted the best for my pet. Will definitely use & recommend this service in future.

  • Richard Sleeman

    I was really worried about our cat Mabel, who was completely lacking in energy. The vet, Elise Bardesley-Anderson, was very patient, reassuring, thorough and helpful. I have since discovered that Mabel ate some of our neighbours African lilies from their garden!

  • J Hines

    I got a video appointment within the hour, the vet filled me with confidence and asked many questions. The email I received confirming what was said and what to look out for was fantastic. I was very impressed and wouldn’t hesitate to use this service in the future.

  • Maria

    We were a little worried about our puppy. Once we spoke to the vet through the video call it really helped us to calm down and know what we should do about his condition. Really great service and really nice people.

  • Anne O'Donnell

    Really kind and reassuring. Glad I booked a consultation

  • Annabel Burey

    Really helpful, listened to all questions and really thorough with solutions. very polite!

  • Eduardo de la Vega Toledo

    I was reluctant at the beginning with having an online consultation, but when the veterinarian started with the attention was very professional. She made every minute of the consult count and give us a potential diagnostic for the allergies that my dog had. I completely recommend this service as a gatekeeper system in emergency solving. So thankful of Eleanor Holland!! Azafran would be better soon 🙂

Online vet consultation at Vets Now

Is an online vet consultation right for me?

If you’re worried about your pet and your regular vet is closed, we’re here for you. Our online vet can talk through your concerns and give you advice and peace of mind, or let you know if your pet needs to be seen at a clinic.

For more information, please read our Video Vets Now faqs.

Please be aware that our vets are unable to prescribe medication via video consult.

Book an appointment now

Our online vets

What might be life-threatening:

Here are just some of the conditions our vets deem to be potentially life-threatening. In all of these cases, your pet may need urgent emergency treatment so please contact your registered vet or find your nearest Vets Now clinic immediately.

  • Breathing difficulties
  • Deep or extensive wound injuries or significant bleeding (dripping)
  • Seizing/fitting
  • Collapse
  • Trauma (e.g. car accidents)
  • Male cats struggling to pass urine or faeces
  • Rabbits neglecting food
  • Any illness or injury in pets younger than 2 weeks old

  • Swallowing hazards i.e. toys/ clothes etc
  • Ingestion of toxic/harmful substances
  • Eye problems
  • Severe vomiting or diarrhoea especially if your pet appears quiet or depressed or if it is going on for a long time (more than 24 hours)
  • Swollen abdomen or retching (especially large dogs)
  • Loss of thirst & appetite
  • Struggling to give birth