Vets Now Derby | Your out of hours emergency vet service
Providing care in Derby, cats, and small animals when they need it most.
Our vets are online and here for you
Book a video vet consult and speak to a vet in minutes.
- Talk through concerns, wherever you are.
- *Pay-as-you-go vet consults £24
Where to find us
Based within PDSA,
City Gate Business Park,
City Gate,
Derby,
DE24 8WY,
We are open bank holidays
Directions
- Free Parking
- Disabled Access
- Toilets
Opening Hours
| Day | Opening Times | Status |
|---|---|---|
| Monday | – | |
| Tuesday | – | |
| Wednesday | – | |
| Thursday | – | |
| Friday | – | |
| Saturday | – | |
| Sunday | Open 24h from |
Local Directions
Local directions to Vets Now emergency vet Derby
From M1 Northbound:
Leave the M1 at junction 24 onto the A50. Leave the A50 at the junction with the A6 heading towards Derby. At the roundabout at the A5111, turn left and then turn right at the next roundabout, continuing on the A6 towards Derby town centre. At the next roundabout continue straight on and then take a left into City Gate. Vets Now is on your left.
From M1 Southbound:
Leave the M1 at junction 25 onto the A52, heading towards Derby. Leave the A52 at the junction sign posted Pride Park. Continue straight on over the next three roundabouts passing Pride Park on your left. At the next roundabout, turn left onto Pride parkway. Straight over next roundabout, then turn right at the next roundabout onto the A6 (London Road) heading towards Derby City Centre. Turn left into City Gate. Vets Now is on your left.
About Vets Now Derby
At Vets Now Derby, our highly experienced emergency team has been caring for the local community’s pets for over 20 years. Opened in 2004, we’ve built a reputation for expert, compassionate care when it matters most. Our dedicated emergency vets and registered veterinary nurses are here for you during nights, weekends, and bank holidays—providing trusted emergency treatment for cats, dogs, and small animals whenever you need us.
Accreditations
Facilities
- Advanced Fluid Therapy
- Accident and Emergency Care
- Advanced Pain Management
- Blood Pressure Monitor
- Blood Transfusions
- Blood Smear Analysis
- Critical Care
- ECG
- Endoscopy
- Haematology
- In-House Laboratory
- Hospital Ward
- Isolation Unit
- Operating Theatre
- Ultrasound
- X-Ray
We’ve compiled a list of some frequently asked questions about visiting Vets Now Derby.
Does my pet need to be registered with Vets Now to receive emergency treatment?
We treat all pets, regardless of which daytime clinic you use, and will ensure that all case notes are transferred back to your usual vet practice during their working hours.
Vets Now is the pet equivalent of an accident and emergency service, dedicated to providing pets with access to out of hours emergency treatment. It’s all our emergency vets do.
What should I expect when I call Vets Now?
When you contact us, we’ll provide advice over the phone and advise whether you need to bring your pet into the clinic for immediate emergency treatment.
If your pet requires emergency care, we’ll normally ask you to bring them to our clinic, where we have the personnel, equipment, and medicine to provide immediate treatment.
If you have pet insurance, bring your policy details. All or some of the treatment costs, as well as any consultation fees, may be reimbursed by your policy. Please be aware that cover varies considerably, so you should check what is covered and what excesses apply.
What will happen when my pet is waiting to be seen?
Your pet will be initially triaged by one of our nursing team who will ensure that the most seriously ill pets are seen as a priority by one of our vets. If your pet has life-threatening injuries, please be reassured that we will administer emergency first aid treatment.
How long will I have to wait for my pet to be seen?
We operate a triage system, which means the sickest and unwelllest patients are seen first, as this allows us to respond effectively just as you would in a human A&E unit.
Our highly trained emergency teams are smaller than your daytime vets and manage unpredictable caseloads, especially at weekends and during the night.
Like human A&E, this can lead to variable waiting times as we prioritise the pets requiring more urgent care. If you are concerned about your pet’s condition while you are waiting, please do not hesitate to tell the team immediately.
Will my own vet practice be updated?
A copy of your pet’s medical records and any additional appropriate information will automatically be sent to your regular vet practice. If you are going for a follow-up appointment with them and they have any questions, they can contact us to discuss further.
I have some additional questions about cost, payment and pet insurance
Our customer support team have answered all the questions you might have about cost, payment and insurance here.
We understand that emergency situations can be highly stressful circumstances for pet owners, and our out of hours team endeavours to provide the highest service possible to respond to your concerns.