Vets Now Cheltenham | Your out of hours emergency vet service
Providing care in Cheltenham for dogs, cats, and small animals when they need it most.
Speak to our team
Do you need help?
Our vets are online and here for you
Book a video vet consult and speak to a vet in minutes.
- Talk through concerns, wherever you are.
- Pay-as-you-go vet consults £28*
- Never pay twice if referred to Vets Now
Where to find us
Based within Dragon Vets,
Prestbury Park,
New Barn Lane,
Cheltenham,
GL50 4SH,
We are open on bank holidays
Directions
Opening Hours
| Day | Opening Times | Status |
|---|---|---|
| Monday | – | |
| Tuesday | – | |
| Wednesday | – | |
| Thursday | – | |
| Friday | – | |
| Saturday | – | |
| Sunday | Open 24h from |
Driving Directions to Vet Now Cheltenham c/o Dragon Vets
Before 22:00
Dragon Vets / Vets Now Cheltenham. – Access is through the Park and Ride entrance, which is signposted for both Dragon Vets and Vets Now.
After 22:00
Clients should head to the main entrance of Cheltenham Racecourse, ignoring any signs directing them to the side Park and Ride entrances.
The main entrance is located at the roundabout on the corner of New Barn Lane and Evesham Road.
Upon entering, clients will reach a set of bollards; the security hut is immediately on the left.
There should be a security guard present in or near the hut.
If no one is visible, the contact phone number is displayed on the outside of the security hut.
Security will then direct clients across the car park towards the clinic.
Please note: For operational reasons, Racecourse Security may close gates before 22:00 at any time.
About Vets Now Cheltenham
Vets Now Cheltenham provides out-of-hours emergency veterinary care for dogs, cats and small animals when they need it most.
Our emergency clinic is a bit like the pet equivalent of A&E, offering veterinary care at nights, early mornings, weekends and bank holidays in case your pet has had a sudden accident, injury or illness. You’ll be looked after by a dedicated team of experienced emergency vets and registered veterinary nurses.
When your daytime vet is closed, you’ll find us based within Dragon Vets in Prestbury Park, New Barn Lane.
Facilities
- Accident and Emergency Care
- Advanced Fluid Therapy
- Advanced Pain Management
- Blood Pressure Monitor
- Blood Smear Analysis
- Blood Transfusions
- Critical Care
- ECG
- Endoscopy
- Haematology
- Hospital Ward
- In-House Laboratory
- Isolation Unit
- Operating Theatre
- Ultrasound
- X-Ray
We’ve compiled a list of some frequently asked questions about visiting Vets Now Cheltenham.
Does my pet need to be registered with Vets Now to receive emergency treatment?
We treat all pets, regardless of which daytime clinic you use, and will ensure that all case notes are transferred back to your usual vet practice during their working hours.
Vets Now is the pet equivalent of an accident and emergency service, dedicated to providing pets with access to out of hours emergency treatment. It’s all our emergency vets do.
What should I expect when I call Vets Now?
When you contact us, we’ll provide advice over the phone and advise whether you need to bring your pet into the clinic for immediate emergency treatment.
If your pet requires emergency care, we’ll normally ask you to bring them to our clinic, where we have the personnel, equipment, and medicine to provide immediate treatment.
If you have pet insurance, bring your policy details. All or some of the treatment costs, as well as any consultation fees, may be reimbursed by your policy. Please be aware that cover varies considerably, so you should check what is covered and what excesses apply.
What will happen when my pet is waiting to be seen?
Your pet will be initially triaged by one of our nursing team who will ensure that the most seriously ill pets are seen as a priority by one of our vets. If your pet has life-threatening injuries, please be reassured that we will administer emergency first aid treatment.
How long will I have to wait for my pet to be seen?
We operate a triage system, which means the sickest and unwelllest patients are seen first, as this allows us to respond effectively just as you would in a human A&E unit.
Our highly trained emergency teams are smaller than your daytime vets and manage unpredictable caseloads, especially at weekends and during the night.
Like human A&E, this can lead to variable waiting times as we prioritise the pets requiring more urgent care. If you are concerned about your pet’s condition while you are waiting, please do not hesitate to tell the team immediately.
Will my own vet practice be updated?
A copy of your pet’s medical records and any additional appropriate information will automatically be sent to your regular vet practice. If you are going for a follow-up appointment with them and they have any questions, they can contact us to discuss further.