Pet owners given peace of mind over emergency care

Pet owners across Britain are being given extra peace of mind — thanks to the “outstanding” success of Vets Now’s pet emergency clinics.

With more than 60 out-of-hours clinics and 24/7 hospitals nationwide, we are already the country’s leading provider of pet emergency care.

Now we’ve taken another step towards cementing our place with four more of our clinics being hailed by inspectors.

The Royal College of Veterinary Surgeons has now rated 49 Vets Now clinics as “outstanding” in the delivery of emergency and critical care, with Gillingham, Eastbourne, Colchester and Staines the latest to receive the accolade.

The awards are handed out as part of the RCVS Practice Standards Scheme, which recognises excellence in veterinary care.

Outstanding is the highest grade a clinic can achieve — meaning Vets Now has joined an elite band. Our senior staff have since committed to putting all our remaining clinics through the voluntary scheme.

Image of Vets Now staff receiving PSS award in 2018
Vets Now staff receiving the 'outstanding' PSS awards on behalf of our successful clinics

Amanda Boag, referrals director at Vets Now’s parent company, IVC Evidensia, said the awards demonstrated to pet owners how seriously the business takes clinical standards.

She added: “As a company, we strive for clinical excellence and this accreditation offers reassurance to all of our customers and their pets.

“Veterinary practices who partner with Vets Now to provide their out-of-hours emergency cover can also rest assured that their clients will receive the highest standard of care.”

Laura Playforth, Vets Now’s professional standards director, said she was “hugely proud” of the accolades.

She added: “This is recognition of the dedication, passion and expertise displayed by our teams in the face of challenging cases every night and weekend.

“It gives pet owners and practices using our service the peace of mind that our teams are among an elite in the clinical and client care they provide, and that we continually strive to be at the forefront of the profession.”

Former RCVS president Jacqui Molyneux, who has been a longstanding champion of the  Practice Standards Scheme, said the awards were “testament to the hard work” of all those involved.

She added: “Achieving an award is something that the whole practice team — veterinary surgeons, veterinary nurses, practice managers, receptionists, care assistants and any other members of staff – can be rightly very proud of, because it demonstrates how effectively they work together to offer the best service possible to their patients and clients.

“I believe the scheme and its awards are a brilliant way of recognising the high standards of veterinary care in practices across the UK and demonstrate a commitment to excellence.”

Vets Now is open through the night, seven-days-a-week, and day and night and on weekends and bank holidays, to treat any pet emergencies that may occur.