Pet owners given peace of mind over emergency care

Pet owners across Britain are being given extra peace of mind — thanks to the “outstanding” success of Vets Now’s pet emergency clinics.

The out-of-hours vet, which has more than 60 out-of-hours clinics and 24/7 hospitals nationwide, is already the country’s leading provider of pet emergency care.

And now it’s taken another step towards cementing its place with the announcement that more than three-quarters of its clinics have been hailed by inspectors.

The Royal College of Veterinary Surgeons has now rated 47 Vets Now clinics as “outstanding” in the delivery of emergency and critical care.

The awards were handed out as part of its Practice Standards Scheme, which was set up to recognise excellence in veterinary care.

Outstanding is the highest grade a clinic can achieve — meaning Vets Now has joined an elite band. The business has since committed to putting its remaining clinics through the voluntary scheme.

Image of Vets Now staff receiving PSS award in 2018
Vets Now staff receiving the 'outstanding' PSS awards on behalf of our successful clinics

Amanda Boag, clinical director at Vets Now, said the awards demonstrated to pet owners how seriously the business takes clinical standards.

She added: “As a company, we strive for clinical excellence and this accreditation offers reassurance to all of our customers and their pets.

“Veterinary practices who partner with Vets Now to provide their out-of-hours emergency cover can also rest assured that their clients will receive the highest standard of care.”

Laura Playforth, Vets Now’s professional standards director, said she was “hugely proud” of the accolades.

She added: “This is recognition of the dedication, passion and expertise displayed by our teams in the face of challenging cases every night and weekend.

“It gives pet owners and practices using our service the peace of mind that our teams are among an elite in the clinical and client care they provide, and that we continually strive to be at the forefront of the profession.”

Former RCVS president Jacqui Molyneux, who has been a longstanding champion of the  Practice Standards Scheme, said the awards were “testament to the hard work” of all those involved.

She added: “Achieving an award is something that the whole practice team — veterinary surgeons, veterinary nurses, practice managers, receptionists, care assistants and any other members of staff – can be rightly very proud of, because it demonstrates how effectively they work together to offer the best service possible to their patients and clients.

“I believe the scheme and its awards are a brilliant way of recognising the high standards of veterinary care in practices across the UK and demonstrate a commitment to excellence.”

Vets Now is open through the night, seven-days-a-week, and day and night and on weekends and bank holidays, to treat any pet emergencies that may occur.

Our outstanding clinics

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  1. Aberdeen
  2. Alfreton
  3. Belfast
  4. Birmingham
  5. Bournemouth
  6. Bradford
  7. Canterbury
  8. Caterham
  9. Chippenham
  10. Colwyn Bay
  11. Coventry
  12. Derby
  13. Doncaster
  14. Edinburgh
  15. Farnham
  16. Gateshead
  17. Gillingham
  18. Guildford
  19. Hemel Hempstead
  20. High Wycombe
  21. Hull
  22. Ilford
  23. Ipswich
  24. Kilmarnock
  25. Lincoln
  26. Liverpool
  27. Luton
  28. Macclesfield
  29. Manchester
  30. Middlesbrough
  31. Milton Keynes
  32. Northampton
  33. Nottingham
  34. Portsmouth
  35. Preston
  36. Salisbury
  37. Sheffield
  38. Southampton
  39. Stoke
  40. Swansea
  41. Telford
  42. Thamesmead
  43. Tunbridge Wells
  44. Warrington
  45. Winchester
  46. Witham
  47. Worcester