Work-life balance
No more out-of-hours or weekend surprises
Transfer calls
When your practice closes, you’ll switch your phones to Vets Now’s emergency number. Our trained contact centre team will be on hand to answer your out-of-hours calls.
Why partner with us?
By partnering with Vets Now, practices benefit from:
The UK’s sole nationwide provider
Dedicated to out-of-hours Emergency and Critical CareDedicated ECC clinicians
Our highly skilled vets, nurses, and support teams are dedicated to Emergency and Critical CareNo daytime shifts
Unlike many out-of-hours providers, our teams do not split their time between daytime and emergency workWell-rested, highly prepared clinicians
Our model ensures teams are focused, and clinically ready for high-pressure cases, whenever they arise
Round-the-clock care
Provided by our 24/7 referral hospitals in Glasgow and ManchesterOver two decades of expertise
25 years of experience and data powering the highest standards of emergency care. It’s not just what we do, it’s what we knowFocus
We will never provide any routine first-opinion work and will always pass your cases back to you – we complement rather than competeCommitted to clinical excellence
Supported by advanced training and qualifications, including globally recognised ECC programmes, and reinforced through continuous clinical governance and evidence-based frameworks
Top five reasons practices partner with us:
Recruitment & retention
Attract and keep staff with no on-call demands
Client reassurance
Pets have access to emergency care whenever you’re closed
Team wellbeing
No more sole-charge night shifts, reducing stress and fatigue
Better for business
More time to focus on growth and the bigger picture
Find your nearest Vets Now clinic
Our clinics
How it Works
Relax
Our highly skilled team will see any cases requiring emergency treatment. Typically, one in four pets needs to be seen, while the rest are reassured that they can wait to see your team the following day.
Return to work
In the morning we’ll transfer hospitalised cases back to you where possible, and we’ll recommend any outpatients come back to see you.
Continue care
You’ll receive medical histories for every patient we have treated first thing the following morning, so you’ll know exactly which of your clients we’ve seen on your behalf, allowing you to continue care.
What our Partners Say
Having used Vets Now for a time now, it’s something I would recommend to others. The expectation on staff of trying to do day and night, and do it well, is too much. I know we’ve kept our current vets for longer because we aren’t asking that of them.
You need to have confidence that the level of care is there. I’ve got to know the Vets Now staff, and they are so well-trained in ECC medicine. When I see their names involved with a case I know our patients are in good hands.
Having used Vets Now for a time now, it’s something I would recommend to others. The expectation on staff of trying to do day and night, and do it well, is too much. I know we’ve kept our current vets for longer because we aren’t asking that of them.
You need to have confidence that the level of care is there. I’ve got to know the Vets Now staff, and they are so well-trained in ECC medicine. When I see their names involved with a case I know our patients are in good hands.
Having used Vets Now for a time now, it’s something I would recommend to others. The expectation on staff of trying to do day and night, and do it well, is too much. I know we’ve kept our current vets for longer because we aren’t asking that of them.
You need to have confidence that the level of care is there. I’ve got to know the Vets Now staff, and they are so well-trained in ECC medicine. When I see their names involved with a case I know our patients are in good hands.
FAQs
Find answers to common questions about partnering with us.
