Payment

What is an estimate of costs?

Your vet will discuss and agree a treatment plan that is best for you and your pet. An estimate of costs will be printed for your signature, to show that you have been properly informed of and agree with the plan and the associated costs. This is an essential part of your agreement to continue with treatment.

What if I can’t afford treatment?

If you can’t afford the full range of treatment for your pet, please tell the vet as soon as possible. The vet may be able to tailor the treatment options to suit a restricted budget. If this is the case they will discuss with you the potential risks of declining any aspect of the recommended diagnostic/treatment plan. If this is not possible, the vet may offer you some time to pay your bill, however the treatment options will be restricted to emergency treatment and first aid.

If your pet is registered with the PDSA please advise our Contact Centre Call Handler, or the clinic staff, immediately on arrival at the clinic. You will need to bring your registration certificate with you to the clinic; proof of entitlement to benefits is not sufficient.

Why am I told the costs up front or before treatment?

It is best professional practice (as recommended by the Royal College of Veterinary Surgeons) to ensure that all pet owners are made aware of the full cost of all the treatment options for their pets, so that an informed decision can be made regarding which option is best for them and their pet. We fully understand that this may be different from your experience at your daytime vet however as we are an emergency service, we usually only see a pet on one single occasion and don’t have the opportunity to build up an on-going relationship with further routine visits, which would allow us to perhaps spread the cost of your visit over a period of time. In addition, we do not hold a credit licence and are unable to offer regular payment terms.

At Vets Now, we do recommend taking out Pet Insurance to help with those unexpected emergency veterinary bills. You can find out more information about making an insurance claim here.

How do I make a payment?

Normally, clients pay for their pets’ treatment at the time of their visit to our clinic. This can be by credit/ debit card or in cash.

Can’t find what you’re looking for?

We’ve tried our best to answer our most commonly asked questions in the above FAQs, but if you’re still having trouble, please call or email our Client Care team using the details below.

01383 223 902

Monday – Thursday 8am–6pm
Fridays 8am–5pm