Customer Service

How do I get in touch with any feedback?

The Client Care team always welcome any feedback from our clients so please do not hesitate to contact us on 01383 223 902 or email at [email protected].

How do I get in touch with the staff to say thank you?

You can either phone or email the clinic directly, call Client Care on 01383 223 902 or email at [email protected] and we will ensure the feedback is passed to the appropriate staff member/clinic.

What is the process for raising a concern?

Please contact the Client Care team in the first instance on 01383 223 902 or at [email protected]. Please click on the following link to view our raising a concern leaflet.

Why did I receive a text asking for feedback?

Client feedback is extremely important to us. It is the best way to ensure we are continually delivering a high standard of service and improving the client experience. Two days after you attend our clinic you will receive a text asking to review our service on Google, Facebook or similar review platforms. We read every review left, we share your kind comments with our veterinary teams so that they know that you are grateful for the care they have provided and if we’ve not got it right we use feedback to improve the service we provide. Please note that we do not store your details for any further use other than for feedback purposes.