Customer Service

Why did I receive a text asking for feedback?

Client feedback is extremely important to us. It is the best way to make enhancements to our service to ensure we are continually improving the client experience. 2 days after you attend our clinic you will receive a text asking for feedback on the service. We only ask 2 questions as we know you are busy and really appreciate you taking the time to provide your feedback. Please note that the texts are free to reply and we do not store your details for any further use other than for feedback purposes.

What is the process for raising a concern?

Please contact the Client Care team in the first instance on 01383 223 902 or at [email protected]. Please click on the following link to view our raising a concern leaflet.

How do I get in touch with the staff to say thank you?

You can either phone or email the clinic directly, call Client Care on 01383 223 902 or email at [email protected] and we will ensure the feedback is passed to the appropriate staff member/clinic.

How do I get in touch with any feedback?

The Client Care team always welcome any feedback from our clients so please do not hesitate to contact us on 01383 223 902 or email at [email protected].

Can’t find what you’re looking for?

We’ve tried our best to answer our most commonly asked questions in the above FAQs, but if you’re still having trouble, please call or email our Client Care team using the details below.

01383 223 902

Monday – Thursday 8am–6pm
Fridays 8am–5pm