Video Vets Now Cost and Payment

How much does an appointment cost?

A 10-minute video consultation costs £24. If our vet recommends that you visit a clinic within 48hrs, we will refund your video consultation.

Please visit Video Vets Now Refund for more information

How can I get a refund?

We can only offer refunds if:

  • You are unable to complete your consultation due to a technical problem related to our software or services.
  • The vet is unable to provide you with any information, guidance or advice.

If you believe you are entitled to a refund, you should contact us as soon as possible in writing (by email to [email protected]). We will then verify your entitlement to a refund and, if appropriate, complete the refund as soon as possible.

If you are seen within 48 hours of your video consultation, we will refund the cost of your video consult. To claim a full refund for your video consultation simply fill in the form here, providing proof that you’ve had an in-person follow-up consultation with your vet within 48 hours.

Our full terms and condition of our service can found here – https://www.vets-now.com/legal/video-vet-refunds 
How can I cancel my appointment?

Please email if you would like to cancel your appointment.  Appointments that are cancelled more than 1 hour before the start time will be refunded.

What happens if I need to see a vet after my appointment?

During your video consultation, you will be advised whether you should visit a vet in practice. If we recommend you are seen, we will refer you to your registered practice, help you find one closest or arrange an emergency appointment with Vets Now if it is out of traditional vet practice hours.

If you are seen within 48 hours of your video consultation, we will refund the cost of your video consult. To claim a full refund for your video consultation simply fill in the form here, providing proof that you’ve had an in-person follow-up consultation with your vet within 48 hours.

  • The Video Vets Now vet must have recommended that you attend a veterinary practice, in person, within 48 hours of your Video Vets Now consultation. (We know it’s not always possible to get an appointment within 48 hours, but don’t worry, if it takes longer than that just let us know why when you apply – we assess all refund requests individually on their merits.)
  • You must have attended a veterinary practice, in person, on the recommendation of the Video Vets Now vet.
  • If you attend a clinic operated by Vets Now Emergency Limited following a Video Vets Now consultation, the cost of your Video Vets Now consultation will automatically be deducted from your bill so you won’t need to fill in the form below
  • Your refund request must include proof of the vet practice visit (e.g. vet practice invoice), including the date, the patient and owner’s details, and itemised consultation fee paid
Our full terms and condition of our service can found here – https://www.vets-now.com/legal/video-vet-refunds 

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