Pet owners nationwide given peace of mind over emergency care

PET owners across Britain are being given extra peace of mind — thanks to the “outstanding” success of Vets Now’s pet emergency clinics.

The out-of-hours vet, which has 56 clinics and three 24/7 hospitals nationwide, is already the country’s leading provider of pet emergency care.

And now it’s taken another step towards cementing its place with the announcement that more than three-quarters of its clinics have been hailed by inspectors.

The Royal College of Veterinary Surgeons has now rated 44 Vets Now clinics as “outstanding” in the delivery of emergency and critical care.

The awards were handed out as part of its Practice Standards Scheme, which was set up to recognise excellence in veterinary care.

Outstanding is the highest grade a clinic can achieve — meaning Vets Now has joined an elite band.

The business has since committed to putting its remaining clinics through the voluntary scheme.

Image of Vets Now staff receiving RCVS PSS awards
Vets Now staff receiving their awards

Amanda Boag, clinical director at Vets Now, said the awards demonstrated to pet owners how seriously the business takes clinical standards.

She added: “As a company, we strive for clinical excellence and this accreditation offers reassurance to all of our customers and their pets.

“Veterinary practices who partner with Vets Now to provide their out-of-hours emergency cover can also rest assured that their clients will receive the highest standard of care.”

Laura Playforth, Vets Now’s head of veterinary standards, said she was “hugely proud” of the accolades.

She added: “This is recognition of the dedication, passion and expertise displayed by our teams in the face of challenging cases every night and weekend.

“It gives pet owners and practices using our service the peace of mind that our teams are among an elite in the clinical and client care they provide, and that we continually strive to be at the forefront of the profession.”

At a recent ceremony at Celtic Manor near Newport, South Wales, Professor Stephen May, president of the RCVS, presented representatives from the successful clinics with their awards.

RCVS council member Jacqui Molyneux, chair of the Practice Standards Group which coordinates the scheme, said the awards were “testament to the hard work” of all those involved.

She added: “Achieving an award is something that the whole practice team — veterinary surgeons, veterinary nurses, practice managers, receptionists, care assistants and any other members of staff – can be rightly very proud of, because it demonstrates how effectively they work together to offer the best service possible to their patients and clients.

“I believe the scheme and its awards are a brilliant way of recognising the high standards of veterinary care in practices across the UK and demonstrate a commitment to excellence.”

Vets Now is open through the night, seven-days-a-week, and day and night and on weekends and bank holidays, to treat any pet emergencies that may occur.

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