Vets Now dedicated out of hours emergency care

For your clients

For your clients partnering with Vets Now is a positive step to the best available care.

At Vets Now we see more than 5000 cases every month. We therefore know exactly what clients think of, and say about the service. Indeed, many clients are still surprised to find that some vets work on call before or after a full days work.

Partnering with Vets Now is positively welcomed by clients as a modern solution to balancing our work in daytime practice with 24 hour care provision. By proactively explaining the service and allowing your clients to ask any questions we can ensure they appreciated your reasons for joining the service.

Once clients understand that using Vets Now allows you to ensure the highest levels of continuous veterinary care they welcome it. We do not underestimate the importance of your clients, we actively encourage all clients to view Vets Now as an extension of their own practice, dedicated to providing the same high standards of care you are.

It is important to us that your clients are 100% satisfied with the service. Each client we see is asked to complete a satisfaction questionnaire. The feedback we receive from your clients allows us to continually develop and enhance our service. It is a testament to the level of service provided by our team that we consistently receive an average score of over 9 out of 10 nationally when clients are asked to rate the overall service.

At Vets Now we operate an open approach and regularly feedback the results of our client satisfaction questionnaires to our Member Practices in our regular newsletters.

The following is highlights some of the feedback from September to November 2007.

• The staff were helpful and reassuring

• You were happy with the level of service you received from Vets Now

• The service provided by Vets Now offered me good value for money

Total number of feedback forms received 140

To find out first hand what clients really say about Vets Now why not read our testimonials.