How our service works
This is a simple guide to how the Vets Now service works, there is also some other useful information in our Frequently Asked Questions page
- What do I do if my pet needs to see a vet outside working hours?
Using the Vets Now service is simple. Telephone your usual veterinary practice for your local Vets Now clinic telephone number. Give our clinic a call and our team will be there to provide help and advice for your pet, and see you at the surgery if required.
If you do need to come down to the clinic, please bring any medication that your pet is taking with you.
- Can I telephone just for advice?
Of course you can. Vets Now staff are able to give advice over the phone and they will tell you if they think it’s safe for your pet to wait until the morning to see a vet.
- Where is the clinic, can I just turn up?
The Vets Now clinic provides specialised care for a number of practices in the local area of each clinic, therefore our location is accessible to all of them. If you do need to come into the clinic our staff can help you with directions, however you can download a map and directions to each of our clinics from the clinics page on our website. Always call the Vets Now emergency clinic before coming down as our staff may need to prepare for your arrival.
- Can the Vet come to my house?
House visits are occasionally necessary, but in nearly all situations the best possible care for your pet is available at the Vets Now clinic. Brining your pet to the clinic will give us immediate access to the range of drugs and equipment required and ensures no delay in commencing treatment. The Vets Now staff will be able to advise on the safe transport of your pet to the clinic.
- How do I pay for the service?
As is usually the case with your normal vet, payment should be made a the time. If your pet is insured then this may cover the costs.